I purchased a Gateway desktop from HSN. On air, the host said that there is an exclusive technical support number for HSN customers. When i received the computer, set it up, no problems until it went into, what i thought, was a hibernation mode. When I moved my mouse or pressed escaped the computer would come out of the hibernation mode but all that came up was the background screen. There were no desktop icons, you couldn't do anything, i had to shut it down at this point. This occurred several times during the day. I tried calling the... read full review »