Hughes net advertisements are false. It clearly states in ads that its super fast internet yet I have been experiencing nothing but issues and extremely SLOW internet speeds (We might as well have dial up)! I am not the only one I have been reading reforms and i agree and confirm everything that has been said on them. This is not just a problem with my own service it a problem with the company. I wanted to cancel expecting to pay a PRORATED cancellation but it doesnt matter if you have had the service 1 day or you are 1 day away from your contract ending its $400! This company is a bad service, expensive SCAM!!! They force you into staying with this outrageous cancellation fee. I am NOT happy with the service so much that even though where we live its our ONLY option I would rather go without any internet service to loose the constant headache!!! THIS COMPANY IS A NO GOOD FALSE ADVERTISING SCAM DIRTY COMPANY!!! In these times no one can afford to just pay out $400.00 its impossible!!! Something should really be done about this company! If you don't believe me read the TRUE comments of their customer not the ones writing my their faulty advertising consultants, just another false advertisement. I have yet to read anything a true Hughes net customer has to say thats good. I want a way out and until one is found (without costing me the full cancellation cost, I will be doing everything to ruin whatever name this company has left and trust me i am not the only one!!!

When I set up this account with Hughes Net in June, they stated there were two ways to pay monthly: by credit card or by invoice billing. However, they have the bills on line each month. I stated that I did not want to bill by either way above, and the customer service representative agreed to allow me to call in once a month on the 1st and they would accept a debit check for the month in advance. This worked for two months. Now they are billing me an additional $5.00 each month for "invoice" billing by mail that I've never received nor stated that I would agree to in the initial account setup. I dutifully looked up my account on the internet and saw where they had tacked on an additional $5.00 for the invoice billing that I never received. When I called in I spent an hour going over this initial agreement while they, like a voice recording, told me over and over again that I would have to pay it regardless of what we had previously discussed. I did not make the payment and told them I would not pay the $5.00 charge and that I was prepared to give them a debit check over the phone for the already high rate of $75.68. The supervisor (to whom I had been forwarded) again said I would have to pay the $5.00 extra because that was the rule! I said that I would not and hung up the phone. By the way, they do have on their internet site if you wish to receive notification of the billing to which I said yes. They never sent this either!

I signed up in Sept. 1009 for Hughes Net Wireless service in the country near Easterly, Texas. First off there was a very hefty sign up fee, then out of the blue a $147 fee for the post the satellite went on, then $`115 a month for service (not including anything but the internet). The service was awful. Six to eight hours a day the Internet was down. The service number they gave me wasnt even in service and I NEVER reached anyone who could help me. Due to an unforeseen problem I had to move the last week in December and agreed to put the service on suspension for six months. At the end of six months they began taking the 115 out of my checking account again. When I called to cancel because I wasn't even in an area they serviced anymore they told me they would cancel for $400. I asked for help with that because I am now in a nursing facility and they told me very strongly that I would pay the $400 and there was "no way out of it." I told them I was willing to pay them an early termination fee but I thought the $400 was ridiculous and got three people on the phone all of whom told me I would pay that amount. These people need to be investigated first for the bad service and second for taking advantage of senior citizens.

I have had Hughes Net for less than 48 hours and have already spoken to 5 that's right 6 Eaglish as a fifth language speaking people from their "customer service" department. If sarcasm, and absolute refusal to do anything but repeat [in broken English] what is said theirs is stellar. If you want any results Forget it.I was actually asked at one point how many days there were in a week as if that mattered in the conversation. If you call Hughes net and get Chloe, Albert, Randy, Lorenzo or Sharon Hang up!!! If you haven't signed up DO NOT

I just wanted to let everyone know that after my own problems with hughes net and reading complaints on this site and others I am trying to contact lawyers about starting a class action lawsuit. I too have had issues with hughes net. First of free installation isnt free. They dont tell you that if it wont mount on your roof you are going to be out over 100 bucks. Then I just found out tonight that when I signed the paper for the installer that he said was just verifing that he did his job that I magically signed a 2 year contract. I purchased the equipment. In what company do you have to sign a contract if you purchase the equipment. Ever night we have to reset the router. There are days that we dont turn the computer on at all and come home to find we are over their fair access policy threshold. Tell me how does that happen. I mean come on. Now if i want to cancel I have to pay 400 dollars or take down the equipment myself and send it back to them at my expense and maybe they might credit my account $200.00. Thats what I find funny if i PURCHASED the equipment why do I have to send it back.
If I get any further information about my lawsuit I will let everyone know. Everyone needs to speak out about this. Trust me Im not one who believes in suing someone but this has gotten out of control. Especially since they have been sued a couple of times before.