I had my monthly payment deducted from my account every month and sent to them every month on the same day for over a year. 15 months into the contract they shut my service off and then the fighting began!! I had proof from the bank that the money was transferred and they still said they had to investigate and would not turn my service back on. I was paying 115.00 a month for service because where we live we can't get anything other than satellite. These people stole money from me and they were asking me to pay my back balance and when the investigation was over they would refund me!! I spent hours and hours over the phone and let me tell you... not a one speaks English and they are based in the Philippines!!

July, 2009. I own a house in the mountains. There is no cable service, and no dial-up service. So I opted for Hughes Net. COSTLY MISTAKE. Their Fair Access Policy means that every time I try to upgrade my computer, or download new virus scan signatures, I exceed my "daily allotment" and then have NO SERVICE for at least 24 hours. It is easier for me to drive an hour to a coffee shop with WIFI, or order CDs from Microsoft and McAfee than to rely on getting through a download with Hughes Net service limits. 250MB. Per Day. Was NOT a part of the plan when I signed up.

Then there is the lack of technical support. The nearest technician is two and a half hours away. When I recently placed a service call about my dish not working, I asked that the technician bring a new modem in the event that my lack of service was not dish related, but modem related. The Indian Call Center told me that the technician could not bring a modem on the service call as this would be a second, different service charge, and the two charges could not be concurrent.

So, that would mean that the technician would drive to my home (2 1/2 hours) troubleshoot (1 hour) tell me he has to go get a modem, drive back home (2 1/2 hours) Call India to get permission to install a new modem, wait X days for the service call to be approved, then drive 2 1/2 hours back to my house, install the modem (1 hour) and then drive back home (2 1/2 hours). The way this looks, I might be able to get back online by September.

If you are considering getting Hughes Net, DO NOT DO IT. The company will take your money, and give HORRIBLE service. The next time I have to call India, I think that I will try a thick southern accent...ya'll have a good day now.

Although I agree to hughes net 24th month contract, I never knew hughes net is charging for equipment fee and service fee to a total of 800 dollars. Before they told me it was a $500 fee only. I am deeply hurt and violated. I will pay because I don't know how to avoid this and hope no one will regret getting hughes net. Hughes net is the biggest rip off and I am not happy. I am Hughes net biggest enemy... just remember..
do not believe what you see, or what you hear.
I have so much problems with hughes net over the pass months. The equipment they gave me werent even knew... why am i paying so much for used equitment. I had bad connections during the first week, i called for technical support more than 10 times. Yet they do the same procedure everytime and failed. I realized that they weren't smart technical supporters because common sense I knew they had missed errors on fixing my connection problems. I am paying full price on a empty month of no internet service. Technical support came to my house and said my reciever is no longer good and I needed a new one. I know i did not just hear that. I had realized it was a used one ...no good... And this one time I had call for technical support again and more likely trying to get some help... the technical guy was yelling at me that i'm doing his check up procedures wrong. I am done with Hughes net... please someone do something about this and in the future... I work average only 2 days in a week because of job is slow. I might filed for unemployment soon... i'm at full stress. especially after realizing hughes net rip off agreement fee. well thanks for listening

they suck, $80.00 a month and always get red flagged for going over some stupid fair access threshold really not happy with this service at&t rules does not penalize you for downloads.

Hughes networks made changes on their network to not allow vpn access. I have a machine that will vpn from any location ie.. coffee shop, my house (roadrunner), work, ect... It will not vpn on Hughes network router as of a month ago. There are no supervisors or managers available from Hughes and no one to escalate my call. Formal complaints should be addressed to Hughes Network 11717 Exploration Ln German Town Md 20876. I would recommend that rural folks rally here for a class action lawsuit against the company and file grievances for refund of unopperational services.