"Consumer Reviews on Companies, Products and Services"

HughesNet

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Virginia, United States

HughesNet Reviews

ELLA IN SPRINGTOWN TX December 11, 2008
LACK OF SERVICE
I'VE HAD HUGHESNET FOR A LITTLE OVER A YEAR. SINCE DAY ONE I'VE HAD POOR SERVICE. I'VE BEEN TIMED OUT REPEATEDLY. I WAS TOLD BY ONE OF THEIR TECHNICAL SERVICE REPS THAT I WAS ONLY ALLOWED TO DOWNLOAD 2MB OF DATA DAILY. MOST SCREENSAVERS, EVEN SIMPLE ONES ARE OVER 2MB. THE REP ALSO TOLD ME IF I DOWNLOAD BETWEEN THE HOURS OF 3AM & 6AM. MY DOWNLOADS WOULD NOT COUNT TOWARDS THE FAP. WRONG, I WAS STILL TIMED OUT. NOW THE EQUIPMENT HAS MALFUNCTIONED AND I HAVE NOW BEEN TOLD THAT THE EQUIPMENT IS OUT OF WARRANTY AND ANY REPAIRS WILL HAVE TO BE PAID FOR BY MYSELF. LET ME TELL YOU I AM NOT A HAPPY CAMPER. I STRONGLY SUGGEST TO ANYONE WHO IS CONTEMPLATING HUGHESNET SATELITTE INTERNET SERVICE TO LOOK AT OTHER SOLUTIONS. I WILL CANCEL MY SERVICE WITH THIS COMPANY I DONT CARE WHAT.
December 2, 2008
RIP OFF
HUGHESNET commercials all over TV promising GREAT SERVICE, FASTER E-MAILS and BETTER THAN DIAL UP. Its all a farce and you are being warned right now. Initially it seems like you done the right thing even with the outrageous price and the 2 YEAR CONTRACT. Yes once you realize what a rip off you are stuck with a 70 to 100 $ bill for 2 years. Here's what happened to make you mad to no end and I mean NO END. If you are like me you like to watch youtube video's or browse myspace for new bands. After about 10 video's or 10 songs you lose service for 24 hours. They call it FAP ( Fair Access Policy) and for 20$ MORE a month they will do away with it. If its the slightest bit cloudy, rain or snow your service slows down actually slower than dial up.That has nothing to do with FAP. I have wrote to two OHIO senators and the Attorney General and still nothing has happened to force them to own up to their advertizing which is clearly false. I'm telling you all now if you are thinkig of hughesnet you better wipe that thought from your mind. It will keep you mad and on the phone to INDIA daily. Keep your dial up until they run new lines in your area and they are going to because the old lines are going out and becoming useless. So unless you can live with 60 minutes of internet service a day for 70 to 100 a month go ahead and waiste your money and time. Download 10 pictures and you are done for 24 hours. Don't think for a second that you will be downling any movies it just won't happen. Hughesnet is crap and proof of that is all over this message board. If this is not enough google it. HUGHESNET FRAUD.
November 24, 2008
FAP ripoff
They say that the FAP is for abusers. What they don't say is that since they have more customers than their equipment will support, it's ceaper to rip off people than to add sufficent equipment.

Our FAP problem is almost daily, and doesn't matter if the computer is on or not.
Lately, we might be on FAP for a few hours and then off, never knowing when we'll be effected.
It's supposed to be a 24 hour thing, but we get the "FAP yes" warning several times a day, as well as the "FAP no"

I would NOT recommend Hughesnet to anyone.
November 24, 2008
Terrible Service
I have been a Hughesnet customer for a little over 2 weeks and i wish i had never heard of them ! First, when the installer (a guy in a mazda minivan with no signs or id ) shows up and after a brief site evaluation tells me i need a metal pole to mount the dish on, even though i have a existing pole already in the ground from a previous dish. I asked him why and his response was simply "i'm not allowed to use that one, and you will have to pay me $125.oo to install it." I then explained to him that no one at Screwsnet explained that to me or even mentioned any extra charge as i was supposed to be getting 'free' installation. After about 3 hours when the service was activated and i was $125.00 lighter i logged on and had a web page not found message. I called the customer support line and could not understand the tech at all, got frustrated and eventually figured it out on my own. Ever since the day i had this service installed it has been locking up, tons of pop ups through 2 pop up blockers, can't check my work email at all, a 'buffer overrun' error message everytime us it and anti virus and spyware offers galore. I have called customer service and gotten nowhere, they laugh and act like i am an idoit. one of them asked me if i knew where the F8 key was on the keyboard !!! Another so called tech pulled the 'safemode' trick' and mysteriously my connection got better, and this fair access policy that they don't tell you about until it happens, SUCKS !!!. I only browse and check email as a rule and maybe spend 1 hour a day on my PC at home, so how could i be downloading 200MB of data ! Overall i give this company and 'F ' and if i had another option i would take it. PLEASE STAY AWAY FROM THESE CONS !!! THEY NEED TO CHANGE THE NAME TO SCREWSNET !
November 17, 2008
Sporadic Service
This system at times is not as good as the dial-up that it replaced. HughesNet only works like it is supposed only about 12 to 14 days out of the month and the rest of the time I am hopelessly back to a semi-dial-up system. I pay for an entire month of good service but to no avail. If I had it do over, I would not go with HughesNet. They are a rip-off.
October 30, 2008
service sucks!!!
I have been a member of Hughesnet for over three years. during this time, while at first, the service was exellent, now, I can hardly get on the internet. I sit and try and try only to get a "TCP Acceleration Error (800.3) - Acceleration Backbones In SYN_SENT State
The HUGHES terminal is experiencing a problem with it's TCP acceleration infrastructure. Retrying the web page may correct the problem."

Retrying the webpage doesn't work, rebooting the system doesn't help, unplugging and doing all the stuff the tecs in India tell you to do, doesn't work. I am looking into DSL which has recently been offered in our area anad I am going to switch. I have spent big bucks to get this system up and running. I do picture uploads for eBay and can you imagine the frustration I feel when I get dumped due to "TCP Acceleration Error...infrastructure problems due to too many clients on the system and inadequate system help"!!!

Why advertise for more customers when you can't even take care of the ones you do have. And don't tell me I need to upgrade something... I am upgraded our the whazoooooo! Give me good service that I pay dearly for!!! Or get out of the business!!! Service folks, that's where it's at!
October 12, 2008
Inconsistent or no service
Inconsistent or no service. I am not getting what has been promised or advertised by Hughes net. I have been a customer with this company when it was formally known as Direcway and there were problems on occasion, but nothing near what I am experiencing now. I recently upgraded to a new modem with the promise from this company that I would have faster speeds and better performance from the Satellite internet service they offer. To get the new modem, I was required to either pay for the modem up front or sign a 2 year contract. Since I have no other option for Internet service other than dial up and I need the speed to upload photographs I sell, I opted for the 2 year contract.

Since that time my service has degraded and I have called in for technical support at least 1 to 2 times per week since august. I have jumped through all the hoops to eliminate the possiblity of a problem with equipment on my side. Since I am very skilled in electronics I have built and fixed many computer systems and I am certain that the problem is on the Hughes net side. Its very ironic that everytime I call in that my service improves shortly afterward.

I would like to cancel my contract but I am stuck with a $300 cancellation fee if I cancel before July of 2010. I am exploring the possibility of canceling anyway and taking my chances in court. I am printing records from the Hughesnet website that do show very degraded service so I can present them to a judge.

Some one needs to step in and force Hughesnet to provide the service it advertises nationally to its customers.
October 5, 2008
FYI to customers
FYI TO HUGHESNET CUSTOMERS:

You became victims out of lack of information. Yes, Hughesnet will rip you off, take your money, and hope you will go away. Their arrogance and militancy toward the customers who pay them hard-earned money is appalling. Continue on with the CLASS-ACTION LAWSUITS -- they deserve every penalty they get.
I am on the inside of Hughesnet in ways I can't reveal. Here is Hughesnet's operating strategy:
1. Our company has no more core competency
employees -- we've laid them off years ago,
2. We want the money from you residential
customers for our corporate cash flow,
3. If your system works, fine -- if it doesn't, tough,
4. YOU WILL ACCEPT INDIA "SUPPORT" OR LUMP
IT !! (See #2).
5. Customers are a liability to our operating
strategy.

STOP BECOMING A VICTIM OF U.S. COMPANIES LIKE HUGESNET WHO HAVE CONTEMPT FOR CUSTOMERS. FIRST, SUE THEM. THEN BEGIN A NATIONWIDE ORGANIZED EFFORT TO REFUSE COMPANIES SERVICES THAT HAVE INDIA "SUPPORT." AMERICANS HAVE BEEN WAY TOO NICE IN ALLOWING THIS TRAVESTY TO HAPPEN. BECOME MAD AND MILITANT!!
September 29, 2008
disgusting advertisement
HughesNet has homepage where ads appear that are disgusting. Most recently, there is an animal rights group called WSPA that has a photo of a bear being mauled my dogs. Click on the photo and it tells how in Pakistan "bear baiting" is common, where a bear, minus his teeth, is chained down and dogs are allowed to attack it. Every time I log on I have to look at that disgusting photo. I contacted HughesNet and they said there is nothing I can do about it. If I am offended by it what about kids that log on and see it. It's just wrong.
September 25, 2008
taking too much money out of my account
I PICKED A PROMO PLAN WHERE THEY CHARGE ME $79 A NONTH FOR 24 MONTHS. $59 FOR SERVICE AND 20 FOR EQUIPMENT . THEY TOOK OUT $479 ALL AT ONCE AND OVERDREW MY ACCT. NO ONE WOULD HELP ME I CALLED 8 TIMES AND THEY TOLD ME SOMETHING DIFFERENT EVERYTIME. WOULD SEND ME TO A SUPERVISOR . ACTED LIKE THEY COULDNT HELP ME

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