I have spent two hours on the phone, uncounted hours on the internet, and several interrupted chats trying to get answers to the following questions: Where is my download going? Why does my account say I've exceeded download when no one has been on the internet? Why does my purchased "extra Tokens" disappear two minutes after I use them? How can I use my "free zone" when I can't complete downloads? most of the time, I can't even get to the website during this time. Email gets the standard response that someone will call me. Yeah, right. I call, and get a lot of apologies, but no answers.I end up with someone I can't understand, who gets mad at ME because I can't understand HIM.Is there ANYONE at hughes that can do more than waste my minutes and my time? My next step will be to downgrade my system to the lowest level, since I've been unable to use download anyway.I've only had Hughes two months. Nothing else is available to me.

Does not provide what they say in their commericals. Service never works when you need it to.

We are having a problem getting FAPed during the so called, "free time". It seems Hughes Net has a serious problem on their hands and they just don't seem to care. Every time I call CS I get an Indian CS agent who I have to explain the problem to, even though I give  them the ticket # and they can see the previous call info. I'm thinking of contacting a tech news org. and see if they can get to the bottom of this. It seems that all of us who have complained, and there has to be allot more of us than have posted here, have brought this issue to Hughes Net so they have to know that this is a massive problem considering they tout the free download as a selling point. This is fraud and it must stop! It just gripes my cookies that I can't talk to an American about this issue. C'mon Hughes Net don't be Wilde Blue!!!

On 06/23/2010 I called HughesNet to order the service cause I didn't think there was any other internet available here aside from dial-up. On the 29th, it was installed. That is, after waiting for the installer to get here about 2 hours later than he was supposed to be here, and an additional 3 hours for him to install it. The installer guy had so many phone calls from his wife, etc. the whole entire time he was here that I still can't see how he ever got done. That aside though, he stuffed so much cord into the wall where he drilled the hole that in order to get it out the hole is now twice as big. Still gotta get that fixed up. When he left, 2 of the 3 computers were connecting, I had to fix the 3rd myself. Let's also keep in mind here that this idiot had never seen a wired router so he had no clue about that and I had to do that myself also in order to get any computer to connect. Anyway, they do seem to think that if you sign an installer's paper, it magically is a contract. Even though, nothing on this paper says a word about contract, or 2 years, and so on. It does talk about their FAP (Fair Access Policy) but see, you don't know anything about this til after the fact. You don't see this paper til it's all installed and the guy's ready to leave your house. I, myself, play World of Warcraft on a daily basis. Um, people! This is not a service to use to play that game. lol You will have latency normally around 1100. You will see it higher, guaranteed. And this to me, is actually the only guarantee involved here, aside from not being able to stream video like they say you can. My highest latency I saw was over 24000. That renders the game unplayable. I thought I'd throw that in for anyone who sees this and also plays the game or is thinking of playing it. Also for anyone who has never tried HughesNet and wants to stream video. Ok, on with the story. lol It was down more than it was up. There were 2 full 24-days that it didn't work at all. I only used the service for about 3 weeks, we finally found out about our local cable company here who have "Xipline" which is very similar to Comcast's internet formerly known as "RoadRunner". It's available here and so that's what we have had ever since July 21st and very happy with it. Anyway, I called HughesNet the night before Xipline was to be installed and canceled my account, or tried to. The only good thing about this phone call was that by some miracle it only took 11 1/2 minutes total on the phone with them. That night HughesNet was completely crap, nothing worked for so much as browsing so I decided to cancel that night. The guy who I could actually understand when he spoke (shocker), named Mike, told me it would be closed on the 29th, 2 days ago. I did check, and it does say it's closed, but yet I can still login which is completely screwed up in itself. The 29th was the end of the trial time so I was ok with that. He also told me they would send me an email ON THE 29th with return instructions and an ID number. I have to put the ID number on the address when I send the equipment back. Here it is the 31st, and still that email has not come. Mike told me my 45-day time window for sending the equipment back would start from the 29th also. I emailed them on the 30th asking them to send this email to me. What do they do? They reply and send an email asking me "If it's not too much of an imposition, would you mind telling us why by answering a short survey?" (this was in the email after stating they'd seen I'd terminated my account) Uh, yeah ok, I figured I'll tell them why, I'll answer their survey and then maybe, just maybe, they'd send me my ID number. Still nothing! I guess they didn't like my answer. lol I mean, after all, I had already told Mike why I was canceling. When he asked what the reason was, I asked him "which one do you want?" lol He of course tried to get me to take a "complimentary" extention on my first month, which they can't even say is a free trial cause it wasn't free. I'm out about $170 bucks with them. He asked me if I wanted to upgrade and I stopped him and said "NO, I don't wanna upgrade, I just wanna cancel it!!" When I called to order, the rep I talked to then said that my installation of $99 would be free by mail-in rebate. Well what he didn't tell me was that in order to get that $99 back through the rebate, you have to have 2 invoices to send with it, not just a receipt or first invoice. And with that, having 2 invoices means also that you're locked into 2 years of hell. So I'm out that $99 bucks. I canceled my debit card before I called them to cancel just in case they decided to try to bill me for something else. They're not getting another cent from me! They also don't tell you what plan you have either, only a price. The papers the installer gives you doesn't list that either so I can only assume at this rate that I had the lowest possible plan which allows for a whoppin' 200mb per day. That's crap! Their highest package only allows for 500mb per day. So with that, you can forget about streaming anything. They slow you down before that's used up too. It's so slow that simple browsing doesn't work, it's worse than dial-up. If it's so much as cloudy, it goes down, and if it storms, you might as well just turn off the computer and watch TV all day. Anyway, I filed a complaint with the BBB about them today before I came here to post my story. I'll update later when and if I ever get the email or get anything done. I told the BBB also that HughesNet should be shut down and put out of business for false advertisement. If I had the money to do it, I would file a class action suit against them, considering all the complaints I've read on this site, among other sites, it seems thousands of people are having a problem with this company. As for this so-called ID number they're supposed to send, 2 days late now and counting, I'll give them some more time to send it. But, if push comes to shove, I'll write the account number on that address and send their crap back to them that way. The ID number probably is the account number and they just don't say that. So I'll just guess at it if I have to. I'm thinking that they're purposely not sending it thinking that I'll wait for it and then after that 45 days has gone by they're thinking they'll get that $400 bucks outta me. I don't think so. That's my personal opinion of it so don't quote me. lol It would make sense though that the ID number and the account number is actually one in the same. They really don't want me to have to call them again about it, they really don't. I was nice the first time, as much as was possible. I was nice with the email asking them to send the ID number/instructions. If I have to call them again, it won't be nice for whatever foreigner with a normal name answers the phone next time.

August of 2008, I installed hughesnet as I found myself back College and in need of a service that would provide me with the ability to take on-line courses. Up until June 6 of 2010 I was happy with my service (although it was expensive and had low bandwidth) and not intended to switch, but that all changed when my modem broke. Let me briefly explain the problem.
June 8, 2010 8am
I called tech. services and after they tried to determine the problem by phone made an appointment for a service call. I was told this would occur in 1 to 2 days at $29.95 (Case# 2304471) and although it would put me slightly behind in my Pre-calculus class I agreed to stay by both my home and cell phone in order to wait for the call.
June 9, 2010 12 pm
I called tech services to check on the status of this service call, as I had not received a phone call (Case # 23060904). I was told that I would receive a call within the next 2 hours.
June 10, 2010 9:30am
I called account services to find out what the problem was as I had not received the previously promised calls and they referred me back to tech. services.
9:50 am
I called tech services and they informed me that there was a note on my account saying that there were six failed phone attempts by the installer starting on June 8 at 4pm. Since I had not left the house since the original call I told the tech employee that that was impossible and he told me that someone would call within the hour.
1:20 pm
I called account services, again explained the prior information as well as the fact that no one attempted to call as was promised at approximately 10 am. I was placed on hold in order for the account specialist to re over the notes on my account. After being placed on hold, the call was disconnected and I waited for a call back.
1:56 pm
I called back and once again was transferred to tech services. This was when I was told that someone had tried to call and after getting no answer, left a voice message saying that an installer could not be scheduled at this time and one would be scheduled as soon as possible. After explaining that I was a college student and falling behind in my class due to waiting around the house for an installer to come fix my modem, that is when I was told that there was no installer in my area and they were trying to find one who would respond as soon as possible (Case # 23076781). I then told him not to bother as I no longer needed Hughes net at Verizon was going to have me up and running within the hour and canceled the service call.
After hanging up with tech services, I placed yet another call to account services to cancel my account in which I once again had to explain to a service account manager the previous calls my urgency in needing internet service and she placed me on hold to find out what the status was on this problem. She explained that they were trying to find someone who would be able to respond to my area, which would not be until Monday June 14, 2010 and in the meantime offered me a free service call as well as a month’s free service (Case# 23076857). She then transferred my call to a service manager who informed me that after six failed phone call attempts to schedule an appointment, my original call had to be re-scheduled, which happened at 2 pm today, and that he/she would call me. He then told me to call account services back once this was completed in order to receive credit for these promised offers. I asked if he would just send me a new modem, but he said no, as he could not be sure that my modem was the problem.
June 11, 2010
Have not received a phone call, opened account with Verizon wireless, receiving two ½ times more bandwidth for less then what I was paying at Hughes net.
June 17, 2010
To date I have not received the first phone call from a technician or accounts services concerning my numerous phone calls and active case numbers.

Why am I so upset?
One: I was lied to concerning an appointment time (1-2 days) and that numerous phone attempts were made (although I carried both phones with me for days in order to not miss the anticipated call).
Two: if I had been told the truth from the beginning I could have traveled to the University in order to use the computer labs that would have prevented me from doing a marathon Friday through Tuesday to complete my course homework and tests that were due by June 15, 2010.
Three: I have a connection to Verizon that has two ½ times more usages available to me for $20.00 less a month than what I was paying Hughesnet.
Four: I continue to pay my last two-month subscription even though I cannot use it, as the modem is broken.
Five: A company is only as good as its word and technical support….Hughesnet failed and I was the one who suffered when I needed my service the most.