I took an idea pre paid connect on 5th December 2009. When I took the connection, I submitted my passport copy as proof gave my passport photo and signed on their form.
The line was working till 12th December. Then they barred my connection on the basis of not submitting the needed documents. How irresponsible are they to loose my passport copy and photo and what about the signed form I gave?
I continuously contacted them for the next 4 days. Each day I call them I have to explain the whole story for 15 minutes to each agent and then they put me on hold and transfer me to the supervisor. The supervisor says the problem will be solved within a day and some say within 2 hrs. It's been 5 days now and no solution.
I tried calling all their offices and such useless answers they gave. I have not seen such a useless customer care and even one person called Renju at the Kochi Office was rude in his answers.
I have come to India for a month and I don’t have time to run around this people submitting documents. If I submit document again what is the assurance that they will not loose it again. Whom to complain?
I want to escalate the problem. Kindly please help me in this regard.
The idea number I took is 9744459846