I ordered flowers internationally using iflorist in April, but there was no flower delivery. The web page said 100% satisfaction guarantee, so I contacted them in late April and told them there was no flower delivery so I would like to have the refund. They apparently were helpful and said immediately process the refund. I waited for the refund to appear on my credit statement, but no refund. I contacted them again saying there has been no refund, and then they said they have already processed the refund, so it's the bank system problem. I've waited over 2 months, but there was no refund. I feel totally cheated. I don't think they actually processed the refund. Then I checked with the internet and found there are other similar complaints filed to the iflorist. So people should be aware that iflorist is not a good on-line trade.