We used IK Home Improvement in 2024 to update the layout and redo the finish on our basement.

When shopping around for quotes, interacting with contractors felt like pulling teeth. Half the companies I reached out to never responded, of those that did respond, some ghosted after the first interaction, of those that continued, some needed following up with to actually schedule a consultation, of those I consulted with, half were late or asked for a ridiculous number of reschedules, some required following up with to get a quote, and some just ghosted me after the follow ups. BY COMPARISON I think I heard back from Igor within a few hours of my initial inquiry, after a quick exchange to confirm availability, HE SENT A CALENDAR INVITE (literally no one else used this most basic of modern technology), and showed up 1 minute early/perfectly on time. After the consult I think I had a quote within 24 hours? To be honest, Igor had more or less won me over just based on this initial experience. If other companies were so difficult to communicate with when they could get money out of me, how could I trust them to communicate throughout the job?

This pattern held true throughout the work, Igor (and Alex) were both extremely communicative, our messages to each other throughout the job were typically answered in hours not days. The software they use for planning and tracking jobs was great! It was super easy to keep on top of any open discussions or task statuses, what was upcoming, etc. THE JOB FINISHED AHEAD OF SCHEDULE. How often do you hear that?

We've been very happy with the quality of the work. The experience of working with Igor & IK was a joy. We'll be 100% using them for upcoming work.