I will never use Canada Post again!! I sent off a parcel XpressPost to Ontario which contained time sensitive documents concerning a very big job. While I specifically asked the lady for this particular service, paid the signature fee and confirmed the included insurance, she shipped it REGULAR PARCEL. I will now lose this account as a result of this and Canada Post's concern? "Once the package is in the mail stream there is nothing we can do". I guess a tracking number confirms the existence of the parcel but not the whereabouts - way to lazily cover your butt C.P.!! This is the third time you have screwed up without any concern, in the typical "federal-run entity" fashion: If we screw up, you are all over us, in full demand but if you do the little guys still have to to eat it because "you're lazy and untouchable" - a genuine tribute to our tax returns! No wonder why Government run services are always in trouble. Its FEDEX from here on in and I don't care about the cost! Canada Post can kiss my _ss!!