I ordered the In Styler online for a "free trial" where I was told I would be charged $14.99 for the trial. If I liked the product I would be charged $40 a month for 3 months and an additional $20 the 1st month. This also included a 2nd In Styler free. I should have been weary when I couldn't find a shipping estimate. After I placed the order I was informed it would take 4-6 weeks for delivery. It came much faster though. When I got it it was a horrible product. It didn't work much better than my $20 flat iron and took a long time to work. When I called to get a confirmation # for a return they answered right away. I was then told they didn't send me the instructional video. She said she could extend my free trial another month and take $40 off my order but I wasn't interested because its expensive and the product came with written instructions. I have worked in sales before, so I know they want to keep business but this person began to badger me. She told me about 8 times that I should keep the product, that I would save $. I finally told her that she wasn't going to save the sale and she became really rude and spewed the confirmation # too me. I was also told if the confirmation wasn't right it would be sent back and that I had 5 days to postmark it. 5 days within my 30 day trial! Ive had it for a week! I was also informed that they would charge me $20 to process a return. A return on a 30 day TRIAL! If you want to try this crappy product I suggest you go to Walgreens and buy it for $100. You can always return it there easily. Now I am out $35! Its the worst $ I ever spent and I will contact bbb and every1 I know to tell them this company is shady and the product is awful.

I ordered the Instyler for my granddaughter, one for her and one for myself. One of the instylers didn't work and I called and was given a return number. I mailed it back, at my cost, and had to call the company 6 weeks later to find out why I hadn't received the new one. They then sent me another one which did not work and I called them again. When that one was returned, again at my cost, I got a confirmation receipt. Again I never received a new one. I called and was told they did not receive the one I returned and I was on line while I was speaking with the representative and told her, yes you did, it was received at your business on August 28, 2009. Then she told me they would mail my new instyler out immediately and I would have it in 7 days. Well I am now on the phone with the company and they have told me that they are looking into this. I have ask to speak with the supervisor and am waiting. I was put on hold for 4 mins. I will never order from this company again. I have yet to get any satisfaction.

Ok, people...I bought this product on the 29th of January, paid $ 5.95 for priority shipping...received product...did not like it and sent it back by 20th of February to the Van Nuys address that I was told to send it to by the agent and low and behold on the 10th of March I was charged $ 60.94 on my account which caused a an overdraft charge of $29...I spoke to another agent and they refunded my account $ 54.99...and denied the overdraft charge that they caused...so this product has cost me $ 20.95 original charge, they charged me again $ 5.95 priority shipping, $ 11.88 to send back and get it insured, plus $ 29 for the overdraft charge for a total of $ 67.78 and I don't have the product...I will be going to the president of the corporation and news media to disclose this sCam...customer service was warned how angry I was they treated me like a 2nd class citizen...I was livid...DON'T BUY FROM THIS COMPANY!