I ordered two refilled inkjet cartridges from Inkgrabber.com in February as I always keep a black and colored one on hand.Well, when I put the black cartridge in my printer a couple weeks ago, it was defective and would not print anything. I never thought anything of it, and mailed it back to Inkgrabber.com for a replacement explaining that it was defective. When I didn't hear from them, I called the company and no one called back. I e mailed them and they informed me that they had a 90 day return policy. I tried to explain to them that I returned it because it was DEFECTIVE and couldn't use it, but they insisted that they will not send a new one because it was past 90 days. They absolutely will not replace it for me and I can't believe they would not stand behind their products. Sometimes I order these 4-5 at a time and never thought that I wouldn't get a replacement if it was defective. So beware--don't order from them if you're not going to check it out before 90 days or you'll be out just like I am.How can a company sell a customer a product that doesn't work and refuse to replace it? I can't understand. So beware of this company.