To Neil of Intelius customer service

I have called today at spoke to Tim without lastname as he stated that he doesn't provide his lastname and he is the only one in the call center by this name. The issue I am writing about was that Intelliues has been charging my debit card for $19.95 without my knowledge and doing research on my account, I have found two charges from October 15, and for today pending transaction. Tim have cancelled my account and was told that he will credit to me the $19.95 for this pending transaction. I am not interested with any type of program/membership/or promotions. The reason I have stumbled onto the website for US Search was to trace a phone number and that they were charging me .95 cents to get the information. I honestly did not click no boxes as I am very careful in being charged to what I agree and difinitely I don't have no intention of paying $19.95. I only agree to pay the .95 cents. I am asking nicely to refund me the charges made by intellius to my account on or about October 15, 2010. I don't have no intention to file a formal complaint with the state of nevada consumer affairs as well as to the state of where your company obtained your license. Please return my money for October 15, 2010. If you don't have the authority to refund my request, please forward it to the higher management. I have never heard nor I have received any refund yet but I will be pursuing to file my complaint with the State of Nevada Consumer Affairs or even to the small claim court. I am doing my best to work with them in a amicable way but their response of ignoring my request does not show any good faith.

Every month I'm being charged $19.99 out of my account. I did not authorized Itelius to take money out of my account. I what this robbery to stop immediately.

I used Intelius to find someone and was charged $1.95. I was notified that I had agreed to their monthly subscription plan costing $19.95. I immediately emailed the company and clarified that I did not want a monthly subscription. After 2 weeks no credit had been issued to my credit card so I called them and got them to agree, reluctantly, to a refund.

Their website is quite tricky and it is easy to sign up for the subscription as it's posed as a email verification. Even worse, their mechanism to cancel online is impossible to find, even following their instructions.

I have sent at least 3 emails requesting that my service be cancelled and the fee refunded.

I signed up for the free trial for people search to find one telephone number that I couldn't get until I had accidently agreed to the identity theft service. I immediately requested that both services be cancelled and requested.

But 7 days later they billed me for both services. I did get a refund for one service but after 3 more requests to cancel, I am still getting billed for the other service. I find that their website is a complete rip off. It deliberatley takes you to other pages to get you to inadvertently sign up for other services. I didn't realize what I was getting into until they had billed me almost instantly. And, they say you can cancel online but I guess that doesn't work. Consumer beware!

I paid the nearly $50 fee to check out background information on someone - specifically how many times he/she had been married and found that they did not provide it because Nebraska does now allow it. No where, before or after paying the fee, does it list SPECIFIC states that do not provide information one might need. They also allowed me to view information on other people with similar names that I did not need to see nor was I interested! I only wanted the info on a specific person. They DO NOT provide what they claim to provide and I will advise anyone I know to NEVER use Intelius. They did offer to refund me $6.95 for the lack of marriage/divorce info in NE which I accepted but they would not refund the rest of it. I was well aware of the information for which i had to pay. Intelius is Worthless!