Earlier this month, I ordered a wig from International Wig for an upcoming costume party. Based on their extremely drawn out description of their shipping policy (designed, I believe, to confuse customers into opting for more expensive, upgraded shipping), I understood that the order may take UP TO 14 business days to arrive, but I had the time to wait. However, as the 14 business day mark neared, I had not received any shipping information about my order. The costume party was fast approaching! I contacted their customer service line to obtain my tracking number, but was informed that there was no "customer service line, " the phone line was for placing orders only, and they didn't have access to my order information (as if I believed that). In any event, I was told to forward any questions via email only to sales AT internationalwig.com. I have copied and pasted all following correspondence with a sales rep named "Summer." (There is a time disparity because I am on the East Coast, and they are apparently located on the West Coast.)