My debit card was compromised and I had to cancel it and order another. Meanwhile, the monthly fee for one of my Iomega iStorage accounts came due and was declined for automatic processing.

In the email - they instructed me to login and change my payment info. BUT they had DEACTIVATED my account and the login failed. The instructions in the email did not provide a viable solution.

I called customer service, which has been "outsourced" to a collaborative tech/billing, etc support center. The rep I spoke to, said he would reactive the account and that after 24 hours, I should be able to go in and make the changes.

He also inquired if I could just open a new account - and I explained that the files I had uploaded into that account, would have to be replaced and that is very time consuming.

A week later, I called support AGAIN and learned that the tech follow through was not done, so I had spent dozens of attempts - trying to log in to correct the issue and the reactivation had not even been done.

He promised that today - it WOULD be done - we'll see.

WHY DE-ACTIVATE as the first action - it is SO UNFRIENDLY and inconvenient! Don't they understand these issues with expired and compromised payment cards?