On Sunday, November 8th, an order was placed on JC Penny online for a kitchen buffet for $199.99. With tax, and shipping and handling, it came to $236.90.
The receipt said it would be delivered within 7-10 days. On November 18th, I contacted the customer service desk, and spoke with Melissa. The tracking code they had sent had not been updated by UPS since the product had not moved in 8 days. Melissa told me that they were not responsible for the shipping, and that I needed to contact UPS. I contacted UPS, and their customer service rep said that the original shipping contact, JC Penny, needed to contact UPS to start a tracking request. I contacted JC Penny and told them this, and the contact I spoke to, Quinton, said they wouldn't do that until it had been 10 days (NOTE: NOT 10 Business days, just 10 days). I mentioned that it had been 10 days, and Quinton continued to refuse to start a tracking request. At this point, I requested that the order be cancelled and refunded to the card it had been charged to. I asked if they would start a tracking request now that it was their merchandise again, and no longer mine. Quinton said goodbye, and tried to end the call without giving me a confirmation number for the cancellation of the order. I got the number. Sure enough, the tracking request started after our phone call ended.
I called back two days later to confirm the order had been cancelled since it still wasn't refunded. I was told the order was never cancelled. The UPS tracking showed that the product had been returned to JC Penny already. They asked if I would like the order shipped back out to me, and I said no.
It took more than a week for the funds to be refunded, and since I still needed the furniture piece, I called and asked them to reinstate the order. They did, and this time it arrived 3 days after the order was placed.

Due to the frustrating situation, and terrible customer service. I will never shop JC Penny online, and I will recommend that others avoid any dealings with them. Melissa's comment that JC Penny is not responsible for the shipping, despite the $23.50 shipping and handling fee, and Quinton's misinformation lead me to believe that their staff is inept, and I don't want to risk private information in their hands.