On Sunday, November 8th, an order was placed on JC Penny online for a kitchen buffet for $199.99. With tax, and shipping and handling, it came to $236.90. The receipt said it would be delivered within 7-10 days. On November 18th, I contacted the customer service desk, and spoke with Melissa. The tracking code they had sent had not been updated by UPS since the product had not moved in 8 days. Melissa told me that they were not responsible for the shipping, and that I needed to contact UPS. I contacted UPS, and their customer service rep... read full review »