I have purchased a snake chain that broke (almost $80 on sale), a charm bracelet that the clasp broke on after only wearing it several times (that was $100) those shoddy 24/7 watches that are impossible to put together and if you manage to do so, the band falls off almost immediately. Other complaints as well but JTV turns a deaf ear. If you are past your thirty day trial to return them, you are stuck with them. I got a Preferred Credit Card and used it to order a bracelet. When I got the bracelet, it was NOT easily put together so I returned it. They say they mailed me a statement for the shipping charges but I never got it. I cancelled my card. I tried to go online to check my account but their website was always down. They stuck me with almost $50 late charges before it was over. Never will I do business with them again. I wrote them complaining about all of this but the only response I have had to date, is silence. And I am sure if I don't pay these tacked on late charges, they will keep piling them on.