I've had several banks servicing my mortgage loans and have never had any complaints till Chase Bank took over my loan!! Their customer service is awful. They do not want to hear you out, whether you're having a problem or just needs some questions answered! When you ask the customer service rep to transfer you to a supervisor they claim there is no supervisor available. They have a tone like they are going for employee of the month all the time! In these hard times they do not have any sympathy or care in the world if you are out of work or struggling to make payments. They need to send those people back to school. If I could get rid of them as my lender I would do it in a heartbeat!!!