I tried to change my phone number and address with these bone heads, and they didn't get it back in June. Then in July I tried again. In September, I got a letter from a COLLECTION agency saying we owed $493.00 for breaking the contract. We hadn't broken the contract, we'd transferred it! So I call them again, and spend 3 hours on the phone (collectively, over three separate phone calls in one day) trying to get this sorted out. In the span of that 3 hours, I gave my new address and phone number more than SIXTEEN TIMES!!! These idiots never changed it! I finally ended the call with the manager, who promised the whole thing would be resolved. Guess what - a FINAL NOTICE from the collection agency now, November 16th!!! These morons are ruining my credit because their agents are CLUELESS and can't even manage an address change! I think this is a scam, because he had quoted me the rates that the energy companies are currently charging (6.5 and 5.7) and that means they won't make a profit! They're trying to get out of it and still make a profit off me! What's my recourse??? STAY AWAY from these people!!! Gee, I wonder why they changed their name from Ontario Energy Savings? Can you say 'scam'?