I ordered a pair of shoes from kmart.com & when received they did not fit. K-Mart doesn't allow shoe returns to the store so they must be shipped back. I shipped them back using the shipping label & return form provided in the box with the shoes from K-Mart. In the meantime, I ordered another size from the website. The shoes were received, but these did not fit either so again I returned the shoes as I did above. After not receiving credit back for either pair of shoes I contacted K-Mart & was told they did not show either pair of shoes as received for return & were not responsible for lost or misdirected packages. I mailed these packages on two different dates, from two different post offices, using K-Mart's provided return labels plus showing my return address on the package; therefore, the odds of having both of these packages lost in the mail are about like the odds of winning the lottery. I have receipts from the USPS showing they were mailed. My only failure is that I did not request proof of delivery. I am now out a total of $102.41 for two pairs of shoes I don't have plus postage. I charged one pair on my credit card & the other on my debit card. The credit card company has credited me back for one pair of shoes while the transaction is under dispute, but my bank will not do so on my debit card. K-Mart offered no help in trying to resolve this issue. I was a frequent shopper at K-Mart in my city, Sears and Lands End. I was even purchasing my work shirts from Lands End. However, I will not purchase from any of these stores or other affiliates again.