I brought my earrings to have them checked in compliance with the service plan. I was told that the studs were loose and needed to be tightened I thought oik I have the service plan so go ahead and do it.

I'm then told that the service doesn't cover it. It would cost 30. My husband said to come home and we will discuss this.

We also had the earrings checked at a different jelwer and they said the earrings were fine.

Lets travel down the road one year its time again to have them checked so I bring them in and have them looked at and Im told they are loose and it would cost 30 to have them fixed. I then explained that I would have to have them double checked and explained what happened a year ago.

So I bring them to a jewler and have them checked and Im NOT at all surprised when he told me that they are indeed fine. They do not need tightening.

Kay Jelwers is good at one thing lieing to their customers. Do not buy anything from them go to Naser or Jared or Zales all of these guys have been great over the years.

Do not trust anyone who works for Kay!!