I own a 3 year old upright Kenmore Freezer purchased from Sears. On Wednesday morning I found the contents starting to thaw out. I called Sears for service and was told that they could get someone out on Friday between 1 and 5 PM. I borrowed large camper coolers and removed my things from the freezer to try and keep them frozen until Friday. Friday at 4 PM I get a call saying that I should reschedule the appointment. Then when I call I am told that Tuesday is the soonest they can get someone out. Well I hit the ceiling so maybe someone will come tomorrow. Meanwhile my frozen food is liquid slop in the coolers. I will NEVER even walk into a SEARS store again in my lifetime.

I also bought a washer and dryer from them and had the dryer motor die after ONE WEEK. Sears and Kenmore are a great place to avoid.