On 12-17-09, a salesperson (Damien), Manager Mike sold my elderly mother a vacuum. They knew that she was disabled because she always uses a cane when she walks. They did not allow her to try the product, they simply demonstrated it for her. She also, being the age of 69 has somewhat diminished capacity & even wrote her last 4 digits of the date of purchase as her last 4 numbers of her phone number instead of the year of purchase. She has barely used it at all, the original bag is still in it. The attachments have never been used. The salesperson used some "song & dance" crap about his mother just recently dying & that he was selling your product to put himself through college, among a lot of other stuff...Bottom line, she was horribly pressured to buy your product & can't even push it to vacuum her carpet. She just recently broke down & told my brothers & I of her horrible mistake & it has been bothering her for an entire year...She doesn't want it, can't operate it & wants a refund of some kind or a replacement that she can operate. I expect your reply to be very prompt. Until this, I had the utmost respect for your company. Please don't let me down with this or I will take other, more public measures, please don't let it come to that...Do the right thing...My email address is: [email protected] Thanking you in advance, Jerri L. Jones Phone number: (803) 308-7310 I would rather get a call on this matter than email...Thank you