I Signed up for this gym specifically because I wanted to use the racquetball court. I also wanted to bring my brother there every couple weeks or so to play. When I signed up I Stressed this to the sales guy several times. I asked the sales guy several times about the process of reserving a court and he said whenever you need to reserve a court, just call in 24 hours ahead of time and you can reserve it no problem. I asked him SPECIFICLY ! if it would cost me any extra to reserve the court, or to bring a guest to play racquetball.
I was told, anyone can reserve the courts and you get alot of guest passes, and when I run out of guest passes he will give me more..
Turns out the first time I tried to reserve a court, they told me I don't have a racquetball by my name in the system, and that I would have to pay extra each month to be able to reserve courts... So we showed up with no reservation and when we tried to use the guest pass, they tried to take down all his information and were trying to get him to sign up for a membership! He lives 1 hour away!!! After they took all his information etc, they told us that the racquetball courts can't be used when you are using the guest pass!!! I am so pissed.. I asked to talk to the guy who signed me up and they said he now works at a different location.. What a bunch of scammers. They will tell you anything to get you to sign up, but then no one is held accountable for what they said when you join. They don't have a customer email address you can send complaints to and their customer service desk is closed on the weekend.. I checked on their web site and it specificly says that you are allowed to use all the facilities with the guest pass..
This company is a freaking joke...

I went over the head of the operations manager, Sarah Kraft at my LA Fitness in Seattle and complained to corporate. She took me to court to try to get an antiharrassment order against me. She thought going over her head was harrassment. The company actually paid money to hire an attorney to help her. The judge dismissed the case and told her that customer complaints were part of her customer service job and "deal with it".

The facility is great, but customer service is bad. Dealing with billing is a nightmare!

I have been a member for 1 year, spending over $2, 000 in a year. At the end of the year I inquired about personal training contract renewal. The manager called me within a few days and informed me that they can offer to me personal training membership for $20 (the original rate was $30). I specifically asked if there are any additional fees associated with it. He informed me that since I am already a customer, there will be no additional fees or account set up fees. I also asked if I need to do anything else, e.g. sign contract, and he assured me that all I needed to do is to authorize transaction over the phone.

February comes and I look at my credit card statement and I see multiple charges. I called the LA Norwalk office and it turns out here how transactions break down:

1. $150: $92 dollars for training membership (new discounted rate) + 50 dollars processing fee (which I was not informed about)

2. $31 and S31 - monthly membership for 2 people (no complaints here)

2. $127 - training membership fee at original rate

Person informed me that charges are correct because I have two training accounts set up, one for me and one for my husband. I responded that it is impossible since my husband rarely goes to the gym and if he needs proof, he can check attendance records. I told him how my training membership was renewed and he repeated multiple times that these charges are my fault because I never cancelled my first training membership. I emphasized that I was told my account was being “renewed” and I never agreed to establish a second training membership. I asked to resolve this issue and provide a reimbursement. He replied that I have to cancel my membership to not incur further charges, but he cannot do anything about reimbursement since this is my fault. I asked to speak with the owner and was told that someone will give me a call back.

Is this how a person should be treated when I pay over $2, 000 a year? I understand errors occur, but I am totally taken aback that they are reluctant to address the issue and imply taht the issue is my fault.

i had a friend who went through car sales training years ago. it was before car dealerships decided to change their tactics from the old school thinking of "how many ways can your screw the pig(customers)" to put the price on the car and thats the price. well they must of sold their old training manuals to LA Fitness. Its sad to think that LA Fitness is only holding their heads above the water by ripping off consumers by sticking their dirty little hands into i'm sure thousands of hard working american checking accounts each month and taking out their membership dues. my experience in the past was that i thought my membership would expire after a year. stupid me...my bad...i'm to blame. now 2 years later and not being able to ingnore the cost of membership due to the economy i discovered my checking account has been milked around 600.00 smackers for nothing. once again stupid me. so i decided to cancel my membership. should be as easy as it was when i signed up for membership right? once again ... stupid me. how do employees of this company sleep at night? you can tell when you complain about the process and even the nightmare stories of others they(the employees) are so brain washed they don't care and are trained to make things as difficult as possible. heres my opinion of LA Fitnesses company policy and their training routine. <br /><br />
<br /><br />
class of say 15 to 20 people (probably to fill 2 or 3 open positions but due to most people have a conscience they have to accomidate for fallout)<br /><br />
<br /><br />
1st day of training.<br /><br />
<br /><br />
welcome to la fitness<br /><br />
your role in our continued success<br /><br />
heath and happiness is our goal for our customers<br /><br />
encourage results for customer retention<br /><br />
how to counter discouraged customers with positive reinforcement<br /><br />
cancellation? whats that?<br /><br />
leaving us? thats what you think.!<br /><br />
don't waste your time...were gonna screw em anyway.<br /><br />
pass it off to the professional at corporate customer lack of support.<br /><br />
go back to getting new contracts you idiot<br /><br />
corporate cheer: "screw the customer...screw the pig"<br /><br />
lunch break 12:15 - 12:30.<br /><br />
<br /><br />
what amazes me is that the BBB seems to be in the corporates back pocket. An A rating? how can they do that...oh...thats where my money has been going...sorry bbb but you set yourself up for it. look into this companies business policies and practices. get you nose out on the streets and investigate. do your job. i think i'll start a blog.

there is an employee at the la fitness in grand prairie on I 20 that is rude to people. he yelled at a ladie for no reason.someone else wanted to know the cost for membership and he acted rude about it at the end he didn't even give him the cost for membership. so later on he got fired but now he is back working again. i don't think they should have hired him back for rude behavior and attitude torward the costumers.
the employees name is JOHN . i think he should be fire and not let him go back again.
that is my complaint.