I called this business after receiving a letter of collection on a credit card debt. I was treated abruptly, which I expected from a collection agency, but it soon esculated into inappropriate hostile accusiations- when after I explained to the staff associate that I in fact was a victim of identity theft. I would had expected some understanding and helpful direction in assisting them as well as myself in solving the matter. Instead I recieved cold-hearted, close-minded accusation. After trying to speak with the office manager/supervisor about the employee's practice, it was clear he was in the same disposition. When I asked who I may talk to regarding the over all office practice, I was told there would be no one and that it ended there. I was told that the call would or could be monitored or recorded and I stated that I hope that it was and how could I get a copy of the converstation... to which the reply was I would not be allowed. I wish to take any and all action available to me as a victim and citizen who should NOT have been subject to such a horrible debasement. [email protected]