After having a bad experience at Eyemasters in the same mall your store is in, I went to Lenscrafters to find new glasses. The person that helped me that day was Peggy. She seemed very knowlegeable and friendly and willing to help me. I told her what I was looking for, the price I had paid without my insurance at Eyemasters ($279.99) for designer Armani frames and Essilor lens with progressives and transitions, uv, scratch resistance-everything! I have Eyemed insurance. She called your lab to see if you have the verilux physio 360 lens and she said that they did. She put it my insurance info in the computer, she put in a generic frame with a cost of $200.00 and supposidly everything I wanted including scotchguard. She gave me a total of $277.00 for everything. She even showed that to me on the computer. I advised her that I had to get my refund back from Eyemasters (since they did not line up the bi-focal properly the glasses were a mess). I kept in touch with her over the next few days to let her know how that process was going. When I got my refund back, I called her and advised that I would like to come in and pick out a frame and purchase the glasses. I double checked again to make sure the price was as quoted as I had done every time I spoke with her. She stated each time that it was. I told her I could come in on Friday (July 10) She stated that she was off that day and that I could speak with her co-worker Sandy that day. My sister and I went up there Friday and I chose a pair of frames that were $220.00 D & G dd5028 in bronze. I wasn't sure about the color on the temples so I was advised to drive to the Cedar Hill store or the Southlake store to view them in another color or see other frames available. I then drove all the way to Cedar Hill. I live in Mansfield, so this was not close to my home. I arrived at the Cedar Hill location and they were very busy so I had to wait quite a while. They were out of that frame and had ordered a pair in black for another person but it was already sealed and ready to be shipped to another customer. I then left, but was advised that I could go to the North Park Mall location in Dallas to see them and other glasses. That was much, much farther to drive and I didn't go. I went back to the Parks Mall location in Arlington on Monday. Sandy was there since Peggy was off work that day too. I decided I would go ahead and get the bronze ones. She looked in the computer for my information, typed in my RX and proceeded to fill my order, did measurements, etc. When she was done, the price was almost $500! I didn't understand why. I explained that this was not what was quoted to me. She had the manager Charles to look at the order and he advised that I wait until Peggy comes back to work on Tuesday and let her do the order since she would know what she had done. I waited to receive a call on Tuesday, but instead I had to call her. They were busy in the store she stated, and she would call me back in about 30 minutes. 2.5 hours later, she called me. She stated she was still working on it and would call me back. She did call me back and said she realized that she had forgotten to add something to the order and that's why there is a big difference int he price. So, I have wasted almost a week with this! I've wasted time and money driving here and there for her to have misquoted me on the price! Shouldn't the price be honored since your employee quoted it to me directly and showed that price on your computers!!! I was assured when I spoke with your employees that you were much better than Eyemasters and that you stand behind your products and customer service is your main objective. I'm not seeing it. Sounds too much like a bait and switch to me. I will be posting this letter and my experience with your company around the internet.

I Bought RX glasses and RX sunglasses from Lens Crafters and the script was incorrect but they told me it wasn't the script but it was because I didn't have HD put in them. When I asked what their version of HD was they said it would expand my peripheral vision all the way to the edge of the glasses. I paid two hundred dollars more and got my second pair back:. The script was incorrect, again|. The vision was even worse and I had less peripheral than my old glasses". I decided to consult some experts in the field of Optometry and others from a lens laboratory and they both advised me there was is no such thing as HD but it does make a difference depending on which Lab manufactures the lenses". They said the best quality at this time is the Trivex lens'. There is suppose to be a Smart Lens and digital lens but they have not been out long enough for them to recommend!. I will be giving them their glasses back and go elsewhere;. I may pay more but at least I will be able to see.

I have had the worst experience so far at Lenscrafters here in Torrance, CA. I am a new customer and wanted to try them out, and guess what?I will never go back to this company, not only that, I will tell all my friends and families how bad they are.I ordered my glasses on March 31 and it has been 4 weeks still no glasses!!Today is April 27!!!I never received calls from them, I have to call them all the time and everytime I got a different time frame.They have so many excuses, first it was that the they made the lenses with wrong prescription, second time it was the lenses didn't pass inspection in the factory level, the last time I called, it is about the weather in Ohio!!Give me a break!!!

I am so pissed at them, seriously, I have been wearing glasses since I was 16 and I have never ever been treated like this.There is no customer service, each time I have to call to check the status of my lenses and everytime when I call, it seems that I am bothering them!!What a crappy company, I paid over 350 dollars out of pocket and this is the service I get!

Don't go to lenscrafters, you will end up paying top dollar for the worst service!!!

I am gonna go to the store tomorrow to see what another excuse they will give me, stay tuned in!

So you wonder why you get poor service, glasses filled incorrectly, rude associates. Well lets see one day you can be running a Pawn Shop and the next day with no Optical knowledge be a General Manager at a Lenscrafters.

They hire only the worst of the worst so they can pay them low salaries.

There is horrible morale in the stores. The full time associates are hired for 35 plus hours per week but, when the stores are not making goal, their hours are cut in half.

Do yourself a favor ensure that the Optical store you choose to get your glasses from are run by Opticians, not Pawn Shop workers...

I went into LensCrafters (store #5617) in Menomonee Falls, WI for a routine eye exam. The optometrist said that I needed new lenses, so I placed an order for lenses only since my frames are one of a kind. When I received my frames back they were bent up and the prescription was totally off. I was told that I "just had to get used to it". 7 visits, 4 lens replacements (due to incorrect pupil distance measurements by LC staff and 1 incorrect prescription reading by a LC optometrists) any many encounters with a rude and untrained staff, I am left with damaged frames and lenses that give me headaches and blurred vision. I did receive a full refund for the bogus lenses and a quick "I'm sorry", but had to write in a letter to corporate headquarters to seek reimbursement for the rushed and inefficient eye exam that I received. I will not be returning to LensCrafters in the future and am currently seeking resolution to my vision issues with a local, private optometrist office.