I visited this office 3 weeks ago and got a new prescription for my contact lenses and bought 1 year supply of the clear contact lenses from them. On one of the sites on the internet I found beautiful colored contact lenses with my dimensions and I ordered them. When a representative from the site called the Dr.’s office the first time, to verify the prescription, they said that my prescription was expired. I called the Dr.’s office and reminded them that I was there 3 weeks ago. The second time a representative from the site called the Dr.’s office; they said that I was not fitted for color lenses. I called the Dr.’s office again and they assured me that I am fitted for color lenses and said that the company has to do a request via fax. The company did that. The next day I called The Dr.'s office and they said that they did not receive a fax. When the company called them, they said it is the wrong phone number. On the last call, they said that they are not going to approve the prescription. This is an obvious scam and they want me to buy lenses only from them. All this was very frustrating and disappointing. It was a horrible experience and a waste of time. I have been their patient for 5 years and did not expect a treatment like that. I am not going to go back there anymore. They lost me and my husband as customers!

Bought glasses less than 1 year ago-lens cracked in corner on both lens.
They will only replace if I pay 1/2 price of lens.Price quote for the new lens replacement is $185.00.This is suppose to be 1/2 off. I feel they should replace lens since they are not even 1 year old.

ON WED.APRIL 7, 2010 I TOOK 2 NEW EYE GLASS PRESCRIPTIONS TO THE LENSCRAFTERS IN PALM DESERT, CA. I CHOSE 2 NEW FRAMES, ONE FOR REGULAR GLASSES & THE OTHER FOR SUN GLASSES, BOTH WITH BIFOCALS. I ASKED THE PERSON SEVERAL TIMES WHO WAS HELPING ME TO BE SURE THAT THERE WERE "BLANKS" FOR THE SUNGLASSES. FINALLY YES. BUT WHEN I WORE THE SUN GLASSES I FELT LIKE MY EYES WERE BEING PULLED RIGHT OUT OF MY HEAD. I CALLED THE STORE 2 DAYS LATER, SPEAKING TO THE MGR & TO INQUIRE ABOUT CORRECTING THIS PROB. WHEN I DID RETURN & EXPLAINED THIS VERY UNCOMFORTABLE SENSATION. IT WAS DISCOVERD THAT THE SUN GLASS LENS HAD NOT BEEN PROPERLY INSERTED INTO THE CURVED FRAME HENSE MY VIABLE COMPLAINT WITH THE "PULLING" FEELING . THE PERSON WHO HAD HEPED ME WITH THIS NEW RX WAS INCLUDED IN THIS SITUATION AS WELL AS THE DEPARTMENT THAT PUTS THE LENSES INTO SELECTED FRAMES. HOPFULLY EVERYONE AT THIS LOCATION HAS LEARNED FROM THEIR ERROR..I DO NOT THINK THAT I WILL BE RETURNING TO LENSCRAFTERS AS THIS WAS THE SECOND TIME I HAVE THE SAME PROBLEM WITH SUNGLASSES.

I order my glasses three weeks ago and they are still not ready. I was told 2 weeks ago that they were in and then told they were not, that they would be in the following week. Another week went by and still no glasses. Here I am today 3 weeks waiting and just got off the phone and was told they will be in sometime during the next few days due to a 'lab problem'. BS!!! They told me that last week. I am contacting my insurance company to see how to deal with this, since I am going for a refund and going elsewhere.

I went in because my I was struggling more and more with my glasses on the computer. Originally I went to Walmart to try and save some money, but I was having a hard time wearing those glasses. Instead of taking them back to Walmart, I figured I would just spend the extra money and go to a "real" store/doctor. Big mistake.

The sales people at the galeria at tyler store are so rude it is amazing. They talk down to you like you're twelve and never let you expain a thing. The original lady I had talked to asked if I had vision insurance, I was trying to explain to her that I just have health insurance and that they offered a discount, but I would get half way through the sentance and she'd cut me off and continued to ask me if it was a vision insurance or not.

Then after I got my new glasses I had a terrible time adjusting to them, so since the doctor told me if I had a hard time I should come back and they'd readjust them. Apparently they really didn't like that because all I got when I called again was attitude. The second doctor that examined told me no less than 3 times that if this adjustment didn't work this is as good as it gets.
I explained to her that I don't actually want to come back, it's a pain to go to that store, but apparently that didn't dissuade her from continuing to talk down to me and tell me I can't go back and forth and exchange lenses. This is the only time I've come in for a readjustment! It's not like I've been there 3 times already.
Then she proceded to push contacts. I told her I couldn't afford them, I already had spent a lot of money on the glasses. That didn't dissuade her from continuing to push the contacts, and to tell me that the nosepads on the glasses I have were "gross". I really did not need the color commentary, and I didn't want to pay for contacts. (Needless to say I didn't get contacts, they won't get any more of my business).

Anyway, the upshot is now I'm waiting on the new pair of glasses, but I will NEVER go back to this store again. They are all EXTREMELY rude, arrogant and most certainly do not care about their customers.