After the forth pair of lens they still can't get it right. Now they refuse to refund my money, they want to keep trying to get the lens right. 7 weeks 4th pair ! I think not.
I've worn glasses for 30 years and never have I had as poor of quality as from them.
I've never returned a pair of glasses ever in my life. These lens are crap. They even used (so they said) the best material they have.
Well they have poor techs working on them too, first 3 lens they gave me had scratches all over them. But they asked why I couldn't just wear them like that!
I told them the Purple Fringe was the worst I've ever seen, the head tech asked me what that was.
I told him I would expect someone in his position should know that.
(look it up on internet)

If you are doing your research and looking for quality... DO NOT GO TO LENSCRAFTERS !

After having my eyes examined to re-order contacts I received a call from the Lenscrafters in Sanford, Florida mall to change my prescription on my form...When I ordered a 6-month supply of contacts I flew to Illinois for the Christmas holidays. I have not been able to read at all and wore them for almost 2 weeks until I flew back home to Florida..

I checked the copy of the contact prescription in my files and they had given me the worn prescription to begin with. I am planning to return to the Sanford mall tomorrow after classes at college and will receive the right prescription. I am very pissed them again after this horrible customer service...

I purchased my eyeglasses from Lencrafters, Camp Creek Market Place, Fast Point, GA. I returned to Lencrafters, the same store the purchase was made, and ask for my nose pads to be replaced. They did replace but charged me $10 plus. That was several months past.

Today, I visited Pearle Vision and ask for nose pad replacements. Pearle Vision replaced the pads without a charge and did not even ask where I purchased my eyeglasses.

Lenscrafters have lost a customer.

I purchased a pair of Oakley glasses from LensCrafters in San Mateo Califoria. I paid in advance with insurance to have the prescription filled. They called me a few weeks later to tell me Oakley could not put a prescription in those frames (why didnt the sales rep know that???).

I tried to find another pair at their store but didnt like any. I returned a few months later with a pair I purchased elsewhere and requested to hve the prescription filled in them.

When picked up the glasses I complained that the prescription was not correct and it was blurry. They told me they were sorry but the 30 days had expired. I have been trying for weeks to get someone to realize that the 30 day clock should start ticking when a pair of glasses with a prescription has been received - not when they are ordered and unable to be filled with a prescription (especially if due to their error).

Although that makes common sense this organization has policies in place that store managers cannot be deviate from no matter how ludicrous.

There is no way to escalate to anyone else other than customer service. They told me they will look into it but so far are not returning my calls.

Costco has a much better return policy, very high quality, nice people and better prices. You can take your own frames in to be filled.

I would not recommend going to LensCrafters if you can avoid it.

In September, we went to LensCrafters to make prescription eyewear for my wife. She made one pair as prescription sunglasses and another pair as progressives for her work and daily use. We were told initially it would be an hour and within minutes were told it would take 10 days because it was to be sent away to the lab. 9 days later we got a call saying there would be a delay because one lense was of the wrong prescription. We waited again for a week and when we got in and tried it out, my wofe found that the prescription was not correct. One side was the wrong prescription. It was in fact worse than what she was using in the past. So we told them about this problem and also noted that what was to be the good lense was chipped. We also asked why was it not edged polished as her last pair as was requested. They then proceeded to polish the edges and fix the chip. We waited and when we got it back found that the removal of the chip actually caused a dent in the edge. The optician said nothing till we told her. She then replied that she knew about it and only wanted to see how it fitted. We asked why was the service so poor and the long wait to get a good pair of glasses. The answer we got was 'I only work here, I have no conttrol of what goes on'. I think that is the lamest excuse of service and should not be tolerated by any client or business. We then had them redo the prescription to what we wanted and they again told us another 10 days. Today is Tuesday December 8/2009. We were told this on November 24th. We called them last Thursday December 3rd and was only told it was not in as yet. At no point did they call to explain any delays or issues. Today, I am about to call them again and complain. But from what I see on this site, I will not hesistate to take my business elsewhere the next time. I will also be talking to our family doctor who we have been going to for the last nearly 20 years. Unfortunately his clinic is next door to Lenscrafters and he needs to know how bad their service is. I hope he ends his business relations with this Lenscrafters outlet.