I have experienced issues of the program I purchased not working and then they refused to refund my purchase of Info Mastery's Let's Get Social program with Kate Buck Jr. When I called to cancel, Kim (non-customer service rep) said it was my responsibility to make sure it all worked correctly! This is after she looked at my emails I'd sent to support services, claiming to not have received all my emails and apparently they don't follow up on issues either. Right, also the customer's responsibility to chase them down to do what they promised at the sale. The system itself, the parts that worked anyway, did not provide what it promised. This whole experience was a waste of my time and money. My attorney advised me they broke state and federal consumer protection laws. You can report them to your Attorney's General office and the BBB also.