Ordered this phone and it came missing the SD card. When phone shipped I got an email, saying if there are problems call 888-863-8768 OR to email. Tried phone number in order email, no options in their phone tree for incomplete orders; kept pushing numbers until I got a real person who told me that she had nothing to do with incomplete orders, told me to go to www.metropcs.com/service, took my info and said that someone would call me. Web address ONLY allows you to TRACK orders--useless. Went online to find the "email" address mentioned--NOTHING. So, had incomplete phone and NO ONE to help me. Sent phone back, company received it 3/11 and they STILL have my money. NO CREDIT. NO SERVICE, LITERALLY, NO SERVICE DEPARTMENT! DON'T EVEN THINK ABOUT USING THIS COMPANY!