LG Phone

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Category: Services

Contact Information
17923 Forest Cedars Dr, Houston, Texas, United States

Phone number: 2815432409

LG Phone Reviews

Cheryl Hovanick March 2, 2011

Disconnect

My LG phone has been dropping calls since September 2010. The phone has been replaced at least 2 times with NO improvement. I have spoken with not less than 4 supervisors who promise to upgrade my call to a manager and I NEVER HAVE RECEIVED A CALL BACK. Each promises THEY will be the one to help me - but NOTHING.
I was told last week that they wanted to replace my phone AGAIN - I rejected the option and demanded a manager call me to upgrade me at V's expense. A MANAGER was supposed to contact me on Monday - it is Tuesday night and NO MANAGER.
I need my phone to work - I was charged with $154 of overages that I figured had $100 of dropped calls. I was promised a $30 credit in January by a 'supervisor', but nothing! ALL I AM GETTING IS A RUN AROUND. I need my phone upgraded - I NEED V to cover the entire cost. I looked at an Octane phone that I think will work.
I have put up with DROPPED CALLS for 5 months and no one is smart enough to fix the problem - the only thing ANYONE will say is replace the phone...again.
I NEED HELP - I don't want to cancel my account that I have had for over 10 years. I hope that someone will look at my complaint and actually HELP ME!!!

sgtspeich May 27, 2010

Broken Phone

I had broken my cell phone and went online to get a replacement. The process was smooth and easy. Instead of overnight, I got it two days...not a big deal. When I recieved the new phone and went to activate it, the screen started glitching. It would not let me calibrate to my settings, instead kept beeping anywhere I pushed. Anywhere on the screen I touch, it opens up a totally different icon on the menu. I am very disapointed to have recieve a broken phone to replace my currently broken phone. To add to the misofrtune, the buttons on the side of cell do not work either.

Now, I believe the Asurion person was new but had no clue what she was doing. After 20 minutes of talking, she confirmed I needed a new phone. OBVIOUSLY, I did, since that was the main reason I called customer support. I stayed on the line with her for almost hour with the lady who confirmed my information several times and put me on hold at least 8 times. I believe it was time filler because she had no idea what to do.

In closing, this was a HORRIBLE experiance. I can't believe I was sent a broken phone to replace my already broken phone. And to top it off, customer service was no help to me; except to send me another (hopefully wokring) phone in a few days.