I went to a Liberty Tax Service to have my 2009 taxes done.After Sitting down and completeing my paper work the computer asked the tax preparer to put in his RBIN #.The gentelman didn't have one but told me he did go to courses that were needed to have one. Liberty then suggested I go home for a few hours until their main office could locate his RBIN#.When I returned the gentelman had gone home for the day. I asked why they hadn't contacted me and they we unsure. I then called the manager who said she didn't know what to do.I ended up fighting with Liberty and taken my Taxes elsewhere. After I had another Tax service do my Taxes I also found out I was do back more then $3000.00 then what Liberty had told me.I personally do no recommend Liberty Tax service.