My local club in Flower Mound, Texas was purchased by Life Time Fitness. Since then, my costs have gone up and the value I receive for the money I pay has gone down. This club publishes a schedule of classes and then doesn't hold the classes. This has happened to me four times in the last year. I request phone calls from management and was told that calls would be returned within 24 hours. I have yet had a call returned. I was even told by an employee in their customer relations department that the director of member relations doesn't take calls from members.

On Sunday the front desk handed out a schedule of classes for the week of 8/31 - 9/4. I got up at 5 this morning (Tuesday) to take a class only to find out that they no longer hold this class, though it was printed on the schedule.

If there are any former HAC members out there, please contact me. Perhaps, if we unite as a group, we will be more effective in getting our concerns addressed.