I purchased a living room set on January 30, 2011. The salesman Jack told me that the chair was not in the store but it would be in by that Thursday. Called them and they told us that it was delayed due to the snow storm but would be in by the next Thursday. It was not in the next Thursday so called them back and was told that they had to get it from Jacksonville so it would be in by that Wednesday or they would give us a refund. Wednesday came and went and still no chair so on Friday we went to get our refund and was told by the manager that we could not get a refund until 30 days. And that the chair was ordered from Jacksonville but 15 days after we had been told it was ordered and after everyone of our calls. American Frieght is the worst company I have ever delt with and they have lost my business forever.