A relaxing time turned out to be a nightmare. The couples massage in a room not fit for the two technicians. Moving the massage table three times with the customer lying face down. Asking the customer to remove clothing and place it on a chair. No showers or dressing gown available for the customers. One technician was coughing during the entire event. To top things off, they wanted to charge us for services not rendered. The situation was clarified after the technician admitted to the proper services rendered. A long draw out process that was uncomfortable. I called the next business day to speak to management and express my concerns about the poor customer service experience. I spoke to the owner and he mirrored the experience. He told me to take my business elsewhere and that my opinion was not welcomed. I recommend everyone take the owners advise – Take your business elsewhere. He is absolutely correct.