The purchase experience was fine, but when I realized that the mail slot I bought was way too small, I looked at how to return the item and was hit by restocking fees, shipping fees and ultimately, to return anything under $30 is simply a waste of time. This is a built in money maker for Loookintheattic & Company and as a business owner, I'm blown away by the gaul of the Company. Watch out for this company. Don't bother buying anything there as you'll get hit with a 16% or up to 40% restocking fee and shipping. Truly a joke. A shame bricks and morter stores are going by the wayside and we're now forced to buy items and keep them if they aren't what we imagined, since the pictures are always more beautiful than the item.