I ordered a trial size of this tooth whitening product online for $4.99 + $1.00 shipping. I received the trial size. Then 3 weeks later, my bank account was debited $88.97 for another month's worth of the product. I did not authorize this, nor do I want the additional product! Furthermore, I DO NOT EVEN HAVE THE ADDITIONAL MONTH'S PRODUCT, AND THEY ARE DEBITING MY ACCOUNT!! I called the Customer Service number included with the trial product and waited 30 minutes before my call was answered. Some Bill Thomas, with whom I finally spoke, instructed me to contact customer support by email, and this matter would be resolved and my money refunded. That was over 2 days ago, and I still have heard nothing. My next move will be to contact the State's Attorney General.