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cm1chess
June 27, 2011
unauthorised charges
Just found that McAfee have been charging our credit card since 2004, 7 years!! But..wait for it...unauthorised and fraudulent account using our details under a bogus email account!! We pointed out to McAfee that we do have a valid account with them for our business, however the 7 year charges where obviously by a fraudulent user who has obtained our details and used a bogus email to down load!! So what we have here is a plain and simple credit card fraud, unauthorised transactions to account dating back 7 years, and what are McAfee doing about this? NOTHING!! We requested a full refund dating back 7 years, and their reply was fickle just like their company. STAY AWAY!!!
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Romaballet
April 14, 2011
Unauthorised renewal fee taken without permission
I am furious that Macafee have taken £64 renewal fee from my account and then emailed me to inform me of what they had done. I telephoned them to complain only to be told that it will take 5-10 working days for them to put the money back in my account. Macafee has been nothing but useless on my computer and I even managed to contract a Trojan virus even though I have Macafee protection. I have written to request instant refund and am waiting to hear from them, if they bother. I will never ever use them again.
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