I used Magic jack (#1) on my desk top happily for a year, and period expired but I kept it connected, and used it once in a way. It showed a message it will expired shortly, please renew. I did not renew, few days later, suddenly it said upgrading and changed / screwed up my entire window xp pro. Changes to the system made by Magic Jack did not allow to use restore point. Computer started freezing, not working properly. After few restart it worked ok but all restore point were useless. I had another Magic Jack (#2) which is brand new, I connected and it did not work at all on that desk top computer, but it worked on laptop fine. Contacted tech but they could not make it work, their knowledge was limited it did not work at all on my desk top, and on lap top it worked fine, without any effort.
So I formatted my desk top and re-installed xp pro but still Magic Jack (#2) will not work, I contacted tech they could not make it work. It appears that MJ is copying xp serial key or some file (How Microsoft recognizes your system) and not allowing me to even use NEW MJ (#2) on that desk top computer. When service expires they should stop allowing use and not screw up OS. I am going to look for class action attorney to look into this. FCC is useless, they don't do any thing. If anybody has such experience please report here for attorney to look seriously.

I have the magic jack now and so does my dad. His phone works pretty well but mine is crap! I have it hooked up to my laptop on wireless. Whenever I pick up the phone, it is choppy and breaks up worse than a cell phone. In order to make it sound half-way decent, I have to hook directly to my modem which does nothing for me because I have a router for a reason. Now I have to get a real home phone for service because this one is very crappy! Unless you plan on using directly with the modem, I don't recommend it.

I bought Magic Jack on a Thursday night and we were unhooking it and trying to reboot it by Friday night. Tried it for a few more days. Today is Sunday and it still won't complete calls, cuts off numbers, and puts people on hold for no reason. This thing has a mind of its own. Taking it back to Radio Shack as soon as they open. This is ridiculous. I guess if it sounds too good to be true it really is. This product is not recommended to anyone as most of the time the calls do not go through. My mom tried to call me for 2 hours Saturday night and she said the number was busy the entire time when no one here was on the phone.

BEWARE OF FRAUD. THIS THING NEVER WORKED, I DID THE LIVE CHAT WITH THEIR CUSTOMER SERVICE AT LEAST 7 TIMES, AND EACH TIME NOTHING HAPPENED IT DROPPED CALLS WHILE I WAS TALKING WOULD GO OFF THE SCREEN THEN COME BACK THE SOUND QUALITY WAS TERRIBLE. SOMETIMES I COULD NOT HEAR THE PERSON ON THE OTHER END, OR THEY COULD NOT HEAR ME IT WAS A SHITTY EXPERIANCE. NOW I HEAR ON THE NEWS THEY HAVE OVER ONE THOUSAND COMPLAINTS AT THE BBC. PLEASE GO THERE AND COMPLAIN TOO. THE HOME PAGE SHOWS THE INVENTOR, AND HIS DAUGHTER, HUM I WONDER IF SHE KNOWS HER DAD IS A SHISTER

Purchased The Magic Jack in April of '08 and it is an absolute fraud. After using the product for 45 to 60 days problems were experienced. Though the initial problems were taken care of, the same problems reappeared continuously. The majority of the Customer Service people try, but immediately the hand of failures is shown by the questions when Firewalls need to be removed, it is your phone even though it is the same phone that you have used and when you change the phone it still remains the same. The problem is with YOUR equipment, the recommendation is to buy additional equipment and your system may work. It is ongoing but one thing is definitely now showing as a white flag of guilt. Magic Jack is offering a 5 year renewal program for a 60% discount. IF Magic Jack was properly working for even a slight majority of the new buyers, given the current economy the sales would be going through the roof simply by word of mouth. Certainly the retention rate of existing customers would not be dropping to the point that a 60% reduced price could be justified when sales are already robust, or is there a requirement for this discount because the Ponzi scheme is coming apart? Please try to be nice to the CSR's that try to help you, they are only trying to make a living by keeping a job helping people with something that they know does not work. That has to be frustrating and they also have to eat and pay bills. Have read some that have had some success, but am curious as to why these people would look under Magic Jack compalints to post there adoration for the product. One specifically said that he was "a good friend of the inventor and the Magic Jack works perfectly". That sounds much like my being 50 years old and saying that I can prove that I am honest because I have a note from my mother, or maybe I missed something. What does the rest of the population feel about that? Anyways, for anyone that reads this prior to buying into the Magic Jack scam, don't buy it yet, maybe in a few years it will have a better network. For those that have joined the ranks of us "CHATTING" on this board, you are among company of those that are interested in trying something new. A Pioneer as such because many people will not try something until it is proven in a clinical test. My friends, we are the clinical test. DO NOT BUY THIS AT THIS TIME, unless you want to be a Pioneer of something that does not work as of yet.