My wife was out of town so I was talking to her long distance from S.C. to Arizona a hour or two at night on magicjack that was suppose to be unlimited calling. I had just bought the 5 year extension plan and it was starting 10-30-2010 when I went to use my phone it was off. I called got a representative on live chat that told me I had misused magicjack. I asked how he said it was computer Generated and nothing I could do about it. That I had violated terms of service I again asked him to show me where I had violated the terms and he replied that it was computer generated and nothing I or he could do about it. So if you are talking long distance for a hour or two at night and they get your money for five years watch out you will be violating thier terms and they will try to keep your money also. So unlimted calling, I think not.

Start on or about 12-November-2010 Magicjack has started blocking most inbound long distant calls and is blaming the long distance carriers.

This is MagicJack answer to the issue:

If you are getting a message stating "Your number is being identified as a local number when it is a long distance number", you need to call your long distance carrier and tell them to route your call properly. For you convenience, we have provided some common long distance carriers' phone numbers below: Sprint 866-866-7509 MetroPCS 888-863-8768 AT&T 800-331-0500 T-Mobile 877-878-7326 Verizon 718-890-1800 Sprint 800-639-6111 Cricket 800-274-2538 Optimum Lightpath 866-611-3434 Comcast 800-266-2278 Verizon 800-837-4966 Bell Mobility 800-667-0123 Comcast 888-266-2278 For all other providers please check your monthly statement for their contact information.

As I can dial other long distance numbers from the same phone to the same area code where the magicjack powered phone is it shows me the magicjack is full of it. I cannot believe that it is the long distance carriers fault. That would imply that the conspired together to cause this issue.

Friends, be aware of Magicjack international scam system. Here is the conversation with two of MagicJack chat room agents.
Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Gilbert'

Chat InformationYour Issue ID for this chat is LTK43602987260X

Gilbert: Hello, how may I help you?

ShondaOk: I wonder why you charge me $41.92?

Gilbert: May I have first four and last four digits of your credit card which you used at the time of order placing?

ShondaOk: 9357

ShondaOk: Did not place order

Gilbert: Please let me have your first four and last four of your credit card .

ShondaOk: I was trying to buy an international card when I realized that the total came to $ 41.92

ShondaOk: 4342...9357

Gilbert: Please wait while I check that for you

ShondaOk: ok

Gilbert: Your Order Number: TS05198210 for Order Date: 10/07/2010 is for international minutes $40.00

Gilbert: Total: $41.92

ShondaOk: I did not purchase

Shondaok: Because I only needed $ 5 for international

Gilbert: One moment please...

Shondaok: I need the refund, please!

Gilbert: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Ezekiel'

Chat InformationYour Issue ID for this chat is LTK43602987260X

ShondaOk: I hope this is not a scam!

Ezekiel: Hello ShondaOk. My name is Ezekiel. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

ShondaOk: ok

Ezekiel: One moment please...

Ezekiel: Thank you for waiting

ShondaOk: ok

Ezekiel: Did you just purchased a $40 International prepaid minutes?

ShondaOk: No

ShondaOk: I did not

Ezekiel: Yes you did Shondaok

Ezekiel: Order Number: TS05198210

Ezekiel: Order Time: 02:10:36

Ezekiel: Order Date: 10/07/2010

ShondaOk: I did not

Ezekiel: Total: $41.92

ShondaO: I wanted to buy $5 for international minutes. While putting my credit card information I see the amount came to $ 40, right away discontinued the the purchase

ShondaOk: But yet you still charge me

Ezekiel: There is no such as $5 available in our list.

Ezekiel: You were charged because you purchased it.

ShondaOk: There is a $ 10 but when you are ready to buy the $ 5 come out

ShondaOk: I need the refund

Ezekiel: Sorry but that is not refundable anymore.

ShondaOk: Or I will post this conversation online so people will see how you are scamming people!

Ezekiel: Sure, not a problem.

Ezekiel: It was you who set up your magicJack and do the order.

ShondaOk: You are just a group of thieves at your company. Because I did not confirm to buy it yet you got the money from my account.

Ezekiel: Then you might not be reading what you are doing.

ShondaOk: I will send this conversation to the consumer agency. I just read some thing like this online about your company. And tomorrow I am going to give back your magicjack to waltmart!

Ezekiel: Our system will not generate that amount if you did not selected the $40.

Shondaok: I did not

ShondaOk: I am not the first, I am already seeing some people talking about it online

Shondaok: I will post my conversation to

ShondaOk: too

Ezekiel: Take note that you will post our whole conversation.

Ezekiel: Again, our system will not generate that amount if you did not selected the $40.

Ezekiel: So you might not be checking the whole thing before doing anything.

ShondaOk: Be aware of magic jack scam!

Ezekiel: Here is our ticket number: LTK43602987260

ShondaOk: There are good at steeling!

Ezekiel: I believed we have explained to now everything.

Ezekiel: Bye.

Chat InformationSince we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

MAGICJACK WILL RUIN YOUR BUSINESS do NOT buy this product and above all DO NOT USE THIS FOR YOUR BUSINESS.

From the beginning, Magicjack has not worked properly. I spent nearly 15 - 20 hours with their customer service to try to get the device to work properly. Whenever clients call, the connection is never clear, it is always filled with static. I can't count how many sales calls / potential clients were lost (not to count lost man hours which are very valuable running a business) because of Magicjack.

The only solutions the customer service ever gave me was install an update, delete and reinstall drivers. These never worked, no matter how many times I did them.

So I gave up on Magicjack, and decided to keep the number and use the forwarding feature only. THEN recently (within the past two weeks) the forwarding feature has started failing, it fixes, then fails, then fixes, then fails...

I was on vacation (on my honeymoon) for the past week +, got back, and realized Magicjack's call forwarding had failed. The business missed 1.5 weeks of client calls, numerous dollars worth of potential business down the tubes. I still speak with them, and they give me the same fixes as before, which of course won't work.

From a business owner, DO NOT buy this product, they'll cost you way more money than the savings you're "supposedly" going to get.

I wish I had found this site before I purchased this thing! My first MagicJack was fried when we had a lightening storm. I sucked it up and paid for the shipping on a second one.

One month later, the magicJack failed again. I went to customer support, talked to three different agents, two of them "top 10% rating" (whatever THAT means!) and did the exact same stuff that the first "agent" walked me through. I was then told that the problem was from their new upgrade and that I would need to contact them at a later date. The agent very quickly ended the conversation. I spent 1 1/2 hours with them and got absolutely nowhere.

Today, I decided to try it one more time. Did the exact same stuff as last time with two different agents. When I said that I didn't have time for all of this and that I had to get to work, she ended the conversation. I have been without a phone for three days. I have a home-based business and completely relied on MagicJack to keep me connected. Three days without a phone!!! Ugh! I'm looking into other possibilities for inexpensive phone connection.