i ordered magicjack on the 30 day free trial but was charged the day after I ordered. I contacted customer support and they informed me that if I used a bank card then it would charge that day and they would refund me later if I didnt like the magicjack. I was informed that on my billing confirmation email it should have stated that I would be charged. I went back and actually opened my billing statement comfirmation email and yes at the bottom it stated the due to the nature of the offer all debit card users would not get the 30 day free trial. Now I don't know about anyone else but I use my debit card as a credit card every day and I have never had any problems before. To make matters worse I get terrible reception. My phone line through magic jack cuts out terribly and I can hardly hear the other person plus they can hardly hear me.

since day one i haven't been able to get it too work, my phone won't ring and i missed a lot of phone calls, service was allways cut off.
on line help wanted me to replace it, but i won't have to pay for it.
it has cost me more to use magicjack than paying for long distance calls from my phone company. THEY KNOW HOW TO RIP YOU OFF AND GET AWAY WITH IT AS WELL..

I bought my (two) MagicJack phone lines over two years ago. I used my MagicJack to replace my house phone and office phone. After two years of reasonable service, I purchased a third MagicJack as a gift for my mother, who lives in Austin, TX. I have to admit, I am not 100% satisfied. I have experienced several 'dropped' calls, as well as calls that echoed, and the phone simply cutting off on it's on at times.
Just today (03-22-2010) I spent several hours on the internet with three different online helpers-and even after giving the third helper control of my computer, they could not fix my issue which is that everytime I turn on my computer, my magicJack is not being recognized, so I have to run the magicJack Fix program everytime. Once I do, it works fine. My complaints would be more substantial if I had a larger investment, but for the less than $300 I've spent on my three magicJacks, I have three phones for five years of service...the service, though not perfected, is well worth it. I have truely saved a lot of money on local phone service and was happy to say good bye to them. I think with any 'new' product, there will come issues, so I am patiently working through them with magicJack and look forward to more improvements. If I were to rate the magicJack for it working, I give it an 85% (B). As for customer service, I believe they tried every time I chatted online with them 91%(A-) and over all, a (B+).
It's not perfect, but compared to how much I was paying, I'm staying with my magicJack(s) and recommending it to others who are willing to sacrifice perfection for decent service and bye-bye monthly bill.

What a POS this gizmo turned out to be. Ive had MJ for about 7 months. The MJ worked fine for the first month or two and then it was all down hill. Some areas I call won;t connect or if they do connect the other person breaks up to the point where the call is useless.<br />
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Check this out! This is part of a PM with a rep, the second rep after 45 minutes with the first and the fouth conversation in two weeks. <br />
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This what Jose wanted me to do after many other changes to my PC..I tried calling to no avail and he wanted me to lower my cookiw settings after turning off my firewall earlier and changing other setting. It was obvious after while he was cluless and had me make non sense changes. These guys are a real trip.<br />
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Jose: please follow this steps<br />
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Jose: On your desktop screen, please click on START button then open Control Panel.<br />
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Jose: On Control panel, please click Network and Internet.<br />
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Jose: Then click on Internet Options<br />
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Jose: In there, please click on "Privacy" then slide down the bar to "Accept All Cookies".<br />
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Jose: Click the "Security" tab.<br />
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don: ok i'm done messing with my computer...soon it won't work...this situation has nothing to do with cookies...it's only one area code and a couple prefixs i can't call<br />
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Jose: Please wait while I check that for you<br />
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don: there's a problem with MJ going into that telecommunicatios trunk...they need to fix it<br />
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don: trunk line<br />
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don: frontier is the phone provider...570 prefix xxx<br />
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Jose: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.<br />
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don: lol, no one rates you guys..sheeesh<br />
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Please wait while I transfer the chat to the best suited site operator.<br />
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You are now chatting with 'Janna'<br />
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Your Issue ID for this chat is xxxxxxxxxxxxxxxxx<br />
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Janna: Hi, this is Janna and I will be assisting you for today. Please let me read your past conversation with the other agent. Thank you so much! <br />
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Janna: Thank you for waiting Don.<br />
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don: ok<br />
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Janna: You can't call certain areacode right?<br />
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don: i've spent almost 3 hours with you guys on this in the past two weeks<br />
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don: janna...i've explained this a dozen times...YES!<br />
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Janna: I understand how you feel.<br />
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Janna: Let me send a report regarding this issue.<br />
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Janna: I will escalate your issue to our Technical Engineers so they can personally check on this.<br />
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Janna: Please provide me the needed information below.<br />
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Janna: Complete name...<br />
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Janna: Email address...<br />
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Janna: MJ phone number...<br />
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don: this last guy had me change all kinds of stuff in my computer which i will have to undo when i'm done here. its not my computer its the MJ conection to the area code 570 prefix xxx, , , most all other calls to all other areas are fine most of the time<br />
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don: Account xxxxxxx - xxxxxxx Mason: Phone No: (xxx) xxx-xxxx Email Address: [email protected] License Expires: 2010-08-25 Latest service number Yvonne: xxxxxxxxxxxxxxxxx <br />
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Janna: I understand that, I will send a report regarding this issue.<br />
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Janna: One moment please...<br />
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don: you guys have sent this issue to your tech guys four times already..and i was told i would get a email from them..i never did and its been two weeks<br />
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Janna: I understand, that's why I sent a report again so that they can personally check on this issue.<br />
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don: i want someone to tell me if mj can't fix the problem i will re-engage my long distance provider again<br />
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Janna: May I ask if [email protected] is active email address?<br />
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don: yes it is...but i couldn't log on with it today<br />
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Janna: Yes we can fix the problem here in our end.<br />
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Janna: Thank you for the time you have given me Don. I am done with the report on your issue and have forwarded this to our Technical Engineers already. They are currently working on it. We will resolve this problem on our end. Rest assure that you will get fine results on this matter. This will be resolve in the soonest possible time. Please do wait for an email update from us.<br />
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don: same boiler plate i've gotten for two weeks..ok tnx janna...i'll be back next week

Well i saw on this blog that some people believe we are just irrate people who dont like magicjack. But i have to say i tried to give magicjack the benefit of the doubt. I bought it over 5 months ago and continue to have problems receving calls. If you are on the computer when someone tries to call, then the mj screen takes about 30 seconds to come up, while the phone rings non stop without stopping. About the time it start ringing intermittently, the mj has already sent them to voicemail and i have to call them back. This continue to occur all the time . I have tried go online for help and the technician has tried numerous things that dont work, and i still have the problem. I tried to update the mj but it still dont do anygood. I am afraid to give anybody my number since it is becoming a hassle to keep calling someone back. I am going to try that new company that mj hates because evidently it works well. Dont buy magicjack cause you will have a headache and they dont have a phone number for customer service which means they have something to hide. Mj is reaping what it is sowing it will be bankrupt by next year!