I called today to find out the procedures of my lease ending. Thank God I called several months ahead of time. My small business is closing and I wanted to get everything in order and squared away to make everything smooth. I found out that my lease was a Fair Market lease (not their fault, the sellers and ultimately mine). However, when I informed them that I would just turn that machine back in, I was promplty informed that I was responsible for shipping it to them (WHAT??). So my buyout is $2600 for a machine that I have been paying $200 for 60 months. I was told they would contact me about returning it. Then I called back trying to get more information about returning it, i.e., the cost. I was told that I needed to contact shippers in my area to facilitate that. I said, Okay, Where will I have to ship it to? Customer Service would NOT tell me. Told me they will NOT released the shipping return address until last payment is made. So if I don't know how much it will cost to ship it to God knows where, how can I make a good, sound financial decision. She just kept saying, Will NOT release that info until last payment. What if I pay all payments now. Sorry, we still won't tell you until 30 days after your last payment.
This is absolutely absurd. Can they do this? I need to know where it is going before I can check shipping rates.