I've had a membership for around 4 years and frankly most of the massages have been mediocre, then when you find someone good, the next time they're no longer there or you can't get an appointment when wanted. My last massage was canceled due to the massage therapist hurting herself and they didn't have another one to fill in...typical of them. Then, my debit card got lost, so I changed it and forgot that Massage Envy takes money out, so the day after I was to "pay" they left a threatening phone call on my voicemail stating my membership was suspended due to nonpayment, you must call immediately, or we will cancel your appointment. It was a really rude tone. I called told them I was offended by the voicemail and someone different told me I could handle it tomorrow when I came in for my scheduled massage. That night I got a call from a manager who told me she had to have my credit card over the phone or my massage would be canceled. I was totally irked because I already have probably 10 massages in the bank that I had not used. So until I gave her my credit card over the phone, I could not get my account "unsuspended". She also said she could not cancel my account until it was "current". She said I had to pay the $49 before she could cancel my account. Then after paying that $49, they would give me like 30 days to use up my 10 or so massages I had in the bank. So either way I lose. I decide because she was not trying to satisfy me, I was so mad, I said I'm not paying you another cent. Then she said just so you know, we will turn in to collection...threat, threat, threat.