I've had a membership for around 4 years and frankly most of the massages have been mediocre, then when you find someone good, the next time they're no longer there or you can't get an appointment when wanted. My last massage was canceled due to the massage therapist hurting herself and they didn't have another one to fill in...typical of them. Then, my debit card got lost, so I changed it and forgot that Massage Envy takes money out, so the day after I was to "pay" they left a threatening phone call on my voicemail... read full review »