MAtrix Laser Technologies as an agent of Medpro, more specifically Bob Martin and Karen Hawk said that they would repair our laser hair removal handpiece and instead, stopped returning our phone calls and emails, charged our credit card for $7, 500 and after 6 six weks, sent us a "repaired" laser hand piece that did not work. They stole our money and our laser handpiece. They lied to us repeatedly, initially stating that they would send us a loaner handpiece until our handpiece was repaired and never sent a loaner handpiece or repaired our handpiece.

We are in the process of filing criminal and civil complaints. DO NOT DO BUSINESS with MedPro, Matrix Laser Technologies, Bob Martin or Karen HAwk.