I entered the empty lobby of this McDonalds at 7:30pm. A manager was at the front and talking on a cell phone. She refused to serve me. She ignored me. I was standing there with my two young children ages 5 and 2. We were never greeted or acknowledged at all. They acted as though we weren't there . The manager kept talking on her cellphone and walked to the coffee bar area, where she propped her arm on the counter top and kept talking away on her cell phone. The drive-through girl was busy serving the drive-thru and it appeared they had no one to man the front lobby. We continued to wait for 5 minutes, and another couple walked in and waited behind me. At this point I was getting really angry and loudly mentioned that it was unacceptable to keep customers waiting like this with no service. The couple behind me was shocked that we hadn't been served or even looked at by the staff. After about 7 minutes, I got fed up and loudly declared to the manager on her cell phone that I was leaving and her behavior was complelety unacceptable. I called her an idiot and left.

the manger let some kids in to the store to hand out paper for there church...i have not problem with that...but when i handed the paper i looked over the paper...and i handed it back to the kid and said i was not intrested... and at this time i started getting yeld at by 4 kid...that have just got out of jovi...''jail and have found god'''--its some program that helps kid that have problem which sounds like a good idea--- but they told me i was going to go to hell because i didnt go to there church...the kept repetting them self over and over...i kept repeting my self leave me alot get the #@$% away from me they kept get closer and louder...they one kid said he almost kill someone now he found god ...and i was yelling a loud as i could to the manger the get them out of there she ignogrd me and did nothing... and once i left the store they followed me and my girlfriend outside yelling at us that we where going to hell if they dont save us...??????????? they reall mest up my night...

Is anyone else as tired as I am of going to McDonalds to get the kids Happy Meals with the New toys and are always told they are out and they get something from 2 months ago? This is getting old. I say lets file a Class Action suit. To me, this a a bait and switch scheme. They know how many Happy Meals are sold @ every store. And they still have none? Whay do you say?

I am so angry right now! I have been raised on McDonal'ds my entire life. I remember when McDonal'ds gave away the Muppet Babies doll's in their Happy Meals. I was born into the military at Camp Lejeune, the largest amphibious military base in the U.S. I was raised on quality beef with the speediness to keep up with the endurance of a military father. However, since moving to Charlotte, N.C., I cannot depend on the McDonald's located at 5600 E. Independence Blvd. They always forget half my order, luckily I only live 2 minutes away. However I feel sorry for any hungry passersby traveling along 74 Independence Blvd. Not only do they forget your order but they hassle you and make you wait additional minutes. I only live a couple minutes away, however, if you are traveling staight through, BEWARE! This same instance has happened to me nummerous occasions, tonight I finally had enough, I made my complaint about my fries being cold, via back through the drive-thru, an additional 15 minutes, not including the 15 minutes it initially took to place my order. Then she tells me to pull forward. where I wait an additional 15 minutes. I was totally fed up, I walked up to the window gave the woman the rest of the cold food and demanded my money back. 5 minutes later she arrived with my change. I asked her for the name and number of her manager, which she could not provide. Moreover, she was not wearing a name tag, therefore, I could not identify her to the proper management. When I asked her name. she would not tell, so I said so if I'm to make a complaint I should just say some obese, black, lazy, woman at this store was performing an unsatisfactory job. She threatened to call the cops on me, for what is beyond me. So I said go ahead and tell them what?, Your fat, lazy, and have not idea about customer service.Well, then a car load full of black people stared harrasing me. I would love to get this matter resolved A.S.A.P. Even High School students could perform more mannerly than that old, nasty, woman. For people like myself who so often get bad service and cold food provided by the McDonalds's located at 5600 E. Indepence Blvd. Highway 74 we are fed up so please McDonald's please make your employees wear name tags and please provide a name and number on your drive-thru window so matters such as this can be resolved in a more timely fashion, for instance firing your Big N' Nasty located at 5600 E. Independence immediately.

So it was around 4:30am and myself and some coworkers decided to stop at the local McDonalds for some food before their flight. We went through the drive thru and were told that there was no meat ready. This a 24 hour McDonalds. After hearing this we decided to just head to the airport. So on my way back I stopped there again figuring everything was good to go by then. This time I decided to go inside. It was a little after 5:30 and I went to open one of the doors only to find out that it was still locked. The time listed was 5am, so it should have been opened. I looked inside to see if anyone was around and saw 4 McDonalds employees sitting at a table talking. I knocked on the door and pointed to the sign hanging listing the time. One of the people inside pointed towards to me and they all began to laugh. I felt so stupid. I decided to go through the drive thru and try that way. I ordered my food and drove to the last window. I paid and told the cashier that maybe next time they should post a sign out front if they aren't going to be opening on the time listed on the sign. I was very polite about it too. Her response was "Whatever Sir, have a nice day!" That was it. Turns out she was actually the manager too. Now how sad is that? Later that day I contacted a number found on the McDonalds site under customer service. I called and explain what happened, the lady I talked to sounded as if she could have cared less. I then asked her for the corporate number only to be told that she was unable to disclose that information. That made no sense whatsoever. So I just told her my contact info and asked for someone to call me back.

I got a call the following day from the owner of the McDonalds, obviously it was privately owned. Right off the bat he was apologizing for my bad experience and hold that he wouldn't be loosing my business. He then attempted offer me coupons/discounts if I came back to them. I automatically told him 'NO'. I stated that I wasn't looking for freebies, I just wanted him to know what had happened. He let me know that he was planning on having a meeting at that McDonalds the next day and he would find out what was going on with the employees. So I never got a response back or anything, so who knows what happened. Probably nothing.