I grew up in Victoria and the McDonalds food quality is very good. Since I moved to Townsville, all the restaurants here serve dry rolls, the fillet of fish and chicken is dry, the cheese is practically non existant as is the sauces. It is slapped together like nobody cares, the service is terrible, no manners, half the things that go on the burgers are not there.
They all need a really good shake up, as the burgers do not look fresh when they are served.
McDonalds in Victoria have a good reputation, for serving fresh food, but that is non existant up here.
Its about time something was done about it.

On Saturday April 26th I went to the drive thru at Upper Gage & Mohawk in Hamilton.I got in line at 4:40p.m. approx 6 min later we got almost to the speaker when the sign blew out and just missed the side of my truck.My wife got out and put it aside, we now placed our order which was 1Mc Chicken combo>no mayo /rootbeer 2. Big Mac combo/diet coke 3. 1 Big Mac combo/diet coke 4. 2 Quarter pounders/cheese, 1 in a combo /diet coke...Big order yes but not complicated. We got our meal it was now 4:55 my wife checked the bag to make sure everything was there and without them even telling us first that there was no meat for quarter punders their were no sandwiches or fries but we got the pop. So my wife went inside to get this rectified and was told there was no meat for the sandwiches and was not even asked if we wanted a different sandwich nor speak to a manager. The store 99% of the time is great, but I've noticed that on weekends the staff are all under 20 including managers. My order was $30 I didn't get the food I wanted and by the time it was straightened out and we settled with 2 Big Macs the rest of our food was cold and barely edible. Its now 5:00 we had cold food and not the food or an explanation. How could a sandwich so popular run out.I am now or will I ever go back to that store but I will sure hesitate at any other location and I have enjoyed the food at Mc Donalds for many, many years.I spend a lot of money in your store each week and now my kids will suffer the most because I'm hesitant to go back.

Sincerley and very disappointed, Mr. Roy Shortt
50 Hardale Cres
Hamilton.Ont.
L8T-1X8
I would appreciate a response to this and something done to restore my faith and my friends who I plan to deter from going there as well.

I ordered a fish fillet and they salted it with the french fries. Totally uneatable.

On april 11, 2008 my husband & i went to the drive thru at this location. As we pulled into the parking lot we saw all the employees, including the manager, standing outside the doors. We proceeded to pull up to the drive thru and place our order.no one was at the intercom to receive the order, so we drove on around to the window that takes the money, as we were just going to place our order there, and we were met by the manager and we were then told that the store was closed due to there being storm and tornado warnings out for the community and they would try to reopen when the warnings were over. My husband and i thought this did not sound right as we have been going to mcdonalds for a very long time and have never encountered this situation before. It was raining out but no tornados were spotted in our general vicinity. There is a mcdonalds on the other side of our city and it did not close down.we are very upset and don't know if we will return to eat there again.if the storms were that bad, why were ALL employees standing outside when we arrived??? I doubt that we are the only people that found this strange and are deciding now on weather to return to do business there again.

I had lunch at the Spring Arbor McDonalds today with my son and granddaughter, and it was terrible.
I waited a long time for my food, had to remind them that we didn't get our drinks. Went to get drinks and ice was out.
Went to get napkins and they were out too.
My son had a chicken club, and there was enough mayonaisse on it for about 6 sandwiches. They forgot about my fish sandwich and I had to remind them I was there before the other 4 or 5 people they were passing out food to.
The fries were way overdone and almost cold.
It is sad to think that lunch for 3 people was over $13.00 and was not even worth eating. We left the fries untouched. If a 2 year old won't eat the fries, that tells you something.
While I was in line people were coming in from the drive thru because there orders were wrong too.
This was between 12:15 and 12:45 pm, they are going to have to do a lot better then they did today to get me back there.
You just remodeled your restaurant but there is not very much seating available for families.
Also, people were complaining that the tables were dirty...which they were.