I had someone in the area hacking internet networks and downloading movies, so I got a letter claiming copyright infringement.. In Dec '10 I got turned off by Mediacom, Christmas week for a week and I only found out about why I was turned off by calling their customer service number. I was told copyright infringement.
Last week my service was again turn off and the same scenario I called them to find out what the problem was and to my surprise it was again copyright infringement and I am permanently off their service.
No call, no email, no warning. Did I have security for this? Yes I did. Was my network secured with a password? Yes it was. Did Mediacom offer any assistance? No they did not.
Can you imagine coming home from work Friday night and finding no internet service?

Mediacom - what a joke!! I have used them (no choice) for less than seven months. They have been to my house 4 times. If it rains or windy, the phone and internet service ar up and down up and down! Not all the tv stations work all the time. I call and I have to wait till next week for a all day apt for them to come and look AGAIN!! Before moving here I had two other companies and Never had any problems like this. My computer has to sit in my childs room because the tech didnt feel like installing a jack somewhere else!!!

Why is it that I, as a long time Mediacom customer, am NOT eligable for the current promotions with lower rates.

I pay over $170 per month for cable, internet and phone.

Mediacom is offering the same service to new customers for $89.95.

I have never missed or been late on a payment. What did I do to deserve this?

I called customer support and they are willing to adjust my rate down to about $130 per month if I agree to a 12 month term.

Why can't I get the $89.95 rate that the new customers get?? "Well, you are not a new customer."

They must not value their existing customers at all!

I may be a new customer very soon...just not at Mediacom!

I switched to Mediacom in 2009 with a very persuasive sales person named Tod, who gave me a great deal for 2 years. After 2 years, I decided to switch to another provider to save on costs. I contacted Mediacom 2 MONTHS before switching, and was told that they much have at least a one week notice & my account would be noted regarding internet/television. I was told that my new provider would call Mediacom to disconnect my phone themselves, so that my home phone number could be ported over. I was also told that the account would be pro-rated for one day (the time of cancellation to reset by new carrier). I called Mediacom again, 1 week prior to disconnection, to verify that my account was to be disconnected on the specified date and was told yes, it was taken care of. The date of disconnection rolled around - my phone service stopped the morning of the scheduled change, before the installer even got here. Luckily I still had my # when all was said & done. However, I continued to receive full billing from Mediacom! I sent a partial payment & hoped for an updated bill, but that never came. I called Mediacom less than a month after my new service had started and after receiving a bill that was OVER $400 from Medicom! I spokewith a boy named Abel who told me I had to go into the nearest Mediacom office regarding my bill. I asked him why I could not discuss my bill over the phone, said my account was canceled and wanted to know about the continuing charges. He said there were notes on my account, but he could not help me. I said I'd called twice before and he actually told me "Ma'am, you may have your notes, but that does not mean you called in'. He proceeded to tell me there was nothing he could do, so I had to go to the nearest office - I asked why. Never once did he indicate that I had to take back any equipment to this office - he did not mention any equipment at all! I told him I wasn't going to go to an office just to discuss a bill & asked that he set up an appointment for someone to come to my house. I then heard a click - he HUNG UP on me! So, I called back & spoke with a woman named Jessica. She was very nice, told me she did in fact, see the cancelation information noted on my account, that my account was to be prorated, and she transfered me
to the Disconnect Dept. There, I spoke with a Mike, about the adjusted bill - which I was to receive in 5-7 days. My next bill came in a week or 2 - and it WAS adjusted, but not to the amount expected...my new bill was OVER $1000!!! It mentioned unreturned equipment, of which I did still have, but did not receive information on WHEN OR WHERE to return it from ANYONE I had spoken with, any time I called in. This company is the worst - I had heard many horror stories about Mediacom but did not have any issues until I had to use their CUSTOMER SERVICE, which was absolutely horrendous!!! Believe the horror stories people - and I hope you do not have to deal with this company!

We have had Mediacom cable at our vacation home for a long time. Even though it is ludicrously expensive, we consolidated telephone and internet service to Mediacom as well. Partly just to have one bill but there should have been some savings as well. Not happening. For one thing, we've never been able to even get repair service without providing account numbers, mailing addresses, owners name, pin numbers and drivers license numbers but now for some reason they decided to allow anyone in the house to order whatever pay-per-view they wanted. Our winter renters just ordered almost a $100 worth of extra services without so much as a hello. Now Mediacom claims that we would have to had to set a pin number (did and not shared with anyone) and set parental controls which would have been nice to know before. Two of us spent many hours of our vacation that trip setting it up appropriately. So I canceled all services as I find their services to be spotty at best and very deceptive in their practices. Did I mention their prices are crazy? The service rep wasn't especially rude but very arrogant even though he clearly had to ask someone else the answer to every single question including the identification information. If they had simply removed the unauthorized charges, been a little more customer friendly and communicated the loosening of ordering requirements, we would have stayed.