From the date of purchase there is no cooling effect, 3 times complaint given but not yet been solved, the service team is responding when the complaint is given but the problem is not yet been solved.

Reception is nonexistent! Dont waste your money with this company! The phone and service is about the same as 2 cups with strings attached!

I mistakenly tried to buy a phone from the store on 1405 St. Nicholas Avenue, New York, NY 10033 and was harassed, grabbed, and exposed a very unethical and circus like environment. This location is more of a bar than it is a cell phone store. I walked in, and was approached by two employees who stood no more that 3 inches from my face and proceeded to verbally harass me in an attempt to get me to purchase a phone. Another 3 people in the store were openly drinking liquor, listening to loud music and yelling obscenities. One of the girls came very close to my face and said pointed to the most expensive cell phone, told me the price, which I might add was almost $100 more than I had seen it advertised. She maintained 3 inches of distance away from me. As I turned around to leave, one of the men, lounging around the entrance grabbed me by my arm and aggressively asked me why I was leaving. As I pushed his arm off of me and walked out, another employee followed me for a block insisting that go back in and that they would give a better price.

This place and the people working there were disgusting and I would never recommend that anyone enter it. It should be shut down! I have spoken to other people that have entered this location and they told me horror stores as well about how the employees offered them alcohol and that they tried to deceive them into thinking their credit card was being charged for an amount lower that what it actually was.

I can understand that the service is affordable, still is not cheap, why this company can treat customer so badly and no just that stole the money just playing game with the dealer, phone customer service, and the corporate those are a joke.

Bought a brand new cell phone at a Metro pcs store for my son. Two weeks later the screen randomly goes white. Returned it to the store where i bought it however they do not take returns. Brought it to the corporate store they indicated that i have to send it to the manufacturer after 2 weeks of use. I said i would buy a new phone to replace it while they try to get it repaired, the manager indicated that he cannot be responsible for the phone if I leave it with him for repairs. I said i have 2 other lines but this line is for my disabled son he said it does not matter rules are rules. Dont know what to do now..cannot find any info. on manufacturer.