MetroPCS was base on taking there employees money then giving it back to there employees. Yea the employee will get there money back in 2 weeks but it’s not fair... The field engineers and RF engineers have to pay from there pocket to put gasoline and buy there own tools due to MetroPCS not providing them a Fleet Card for the use of there company vehicle and Credit card to purchase tools needed to perform there daily jobs. The employee has to break down there personal budget and spare money out from there checks to pay for MetroPCS needs. I really think the company should be more professional and give out Fleet cards for employees that use a company vehicle and be fair with its employees... We all have a budget and personal finance to control and of course family to feed... So MetroPCS be fair and respect your own Ethic of Conduct. I was an employee and resign due to this problem, but I really miss my MetroPCS customers and my old Job at MetrPCS. I hope Roger D. Linquist can resolve this issue and think about there employees more often because of them MetroPCS is what it is today its time to spare them as well.

Roger D. Linquist is the Chairman, President & Chief Executive of Officer of metroPCS

MetroPCS changed thier plans AFTER I had service for over a year. Upon their changing of their plans they took services from me that were moved to a more expensive plan and told me that if I wanted those services back that I was going to have to pay the higher rate. When I asked to be connected to a supervisor they refused and hung up on me several times. There is no way of contacting any of the upper level managers as the customer service reps ( whick suck) will transfer you. When you asked to be transfered they either tell you that there is no way of contacting the upper level managers or they just plainly hang up on you. I have turned them into the FCC for not grand-fathering me into their plan changes and then over charging me for the plan that they put me in after they changed their plans. I would suggest that everyone that is not satified with them that they also talk to the FCC as they will pull their communications license after a certain amount of complaints. Them MetroPCS will be shut down for good.

The ads read 'unlimit yourself' and 'permission to speak freely' - but that has NOT been our experience. We've owned and used mobile phones for many years and have used both cellular and PCS services.

MetroPCS knowingly offers service that is sub-standard in order to sell expensive hardware (handsets and accessories) needed to access their network.

They SAY you can try out their service free for one month, when in fact, you have less than one hour (including incoming and outgoing calls billed in unknown increments) to evaluate their service. If their service were standard, 60 minutes of talk time might be enough to determine if MetroPCS is worth the low-cost of service. Unfortunately, MetroPCS service is so poor that calls are dropped constantly and need to be repeated many times just to have a simple conversation.

They SAY you can talk freely, but what they don't tell you is that once the all-too brief evaluation period ends, you are locked into being billed for services that in many cases do not exist; they will not refund the price paid for handsets or accessories.

They SAY they provide 'the freedom to enjoy flexible wireless calling' when in fact sound quality is horrendous and service is non-existent in many major cities. (We were without service south of San Juan Capistrano to San Diego and east from Upland, north to Las Vegas.) This is a HUGE liability when traveling (especially with children) and certainly limits ones ability to communicate with anyone, much less handle any emergencies.

They SAY they provide 'truly unlimited local and long-distance service' - but that assumes you actually have access to their network.

When, after only 6 frustrating days of dropped calls, no service, and poor sound quality, we attempted to return our phones and accessories and were told that we'd gone over the 60-minute limit. When we insisted this was never explained, the manager of the El Monte CA store, Jesus Vaquerano, refused to listen to us. When we politely asked for his contact information and that of his manager, he asked security to escort us out of the store.

We feel that MetroPCS advertising is mis-leading at best. They lure customers into buying mobile phones that cannot be used and do not stand behind their promises of unlimited talk. We now have over 500.00 of useless hardware and feel we were ripped off!

We would be willing to join a class action suit against MetroPCS.

METROPCS...hello, hello, HELLO?...THATS ACTUALLY A VERY good description of wat you will b doing while in the middle of a FREAKIN conversation...There service finds new ways to become the worse mobile carrier n the world. One day u get service in a certain area then, a few minutes later...WHILE IN THE SAME M%?*$@&*$#!~" SPOT...guess what people, u get NO SERVICE...OH IM SORRY, it will display searching for service...unlimited???UNLIMITED??? Maybe metropcs needs to look up the word on "unlimited." Its like a SICK pun n words...METROPCS...HELLO, HELLO, GOODBYE...and good rid ens

Let them know how you feel


Greg Pressly
Vice President - Customer Care
+1.214.265.2550
[email protected]

MetroPCS Communications, Inc. 8144 Walnut Hill Ln Ste 800
Dallas, TX 75231-4345
USA